Reception & Administrator Assistant

At One YMCA we believe that ending homelessness requires more than providing accommodation. Through our award-winning Dynamic Pathway to Independence model we deliver person-centred support that helps individuals overcome challenges build confidence and achieve sustainable independent living.

We are looking for an organised professional and customer-focused Receptionist & Administrator to join our Housing & Communities team and play a key role in supporting residents colleagues and visitors across our housing services.

About the Role

As the first point of contact for residents visitors and external stakeholders you will provide a welcoming professional and efficient front-of-house service while supporting the day-to-day administration of our housing services.

You will be responsible for a range of administrative duties including maintaining records managing correspondence data entry diary management and processing purchase orders ensuring information is accurate confidential and up to date.

Working closely with colleagues across the service you will help ensure the smooth operation of our accommodation services while contributing to a positive and supportive environment for residents.

What Youll Do
Provide a professional and welcoming reception service.
Act as the first point of contact for residents visitors and stakeholders.
Manage telephone email and face-to-face enquiries.
Maintain accurate records databases and filing systems.
Support diary management correspondence and general administration.
Process purchase orders and other service-related documentation.
Ensure confidentiality and data protection standards are maintained.
Support the wider team in achieving service objectives and performance targets.

You will have:
Previous experience in a reception administration or customer service role.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Good IT skills including Microsoft Office applications.
The ability to manage competing priorities and work independently.
A professional friendly and customer-focused approach.
A commitment to equality diversity and inclusion.

Why Join One YMCA One YMCA provides housing and support services across Hertfordshire Bedfordshire and Buckinghamshire helping vulnerable people build brighter and more independent futures. As part of our team you will contribute to an organisation that is recognised for innovation excellence and life-changing impact.

If you are passionate about delivering excellent customer service and want to play a part in supporting people on their journey towards independence wed love to hear from you!

Please note that we are unable to offer visa sponsorship and can only accept applications from individuals who already have the right to work in the UK.

As some roles involve working with vulnerable people a Basic or Enhanced DBS check may be required following a conditional job offer.

We welcome applications from all suitably qualified candidates. If you have applied for a similar role within the last 6 months and were unsuccessful please consider whether your experience has significantly developed before reapplying.

One YMCA is committed to providing reasonable adjustments throughout the recruitment process. Please let us know in advance if you require any adjustments to support your application.

We are an inclusive organisation that promotes equality of opportunity for all. We welcome applications from people of all backgrounds and are committed to building a diverse workforce with a wide range of skills experiences and abilities.

This is a Full Time role.
Hours per week: 37.5
Working Pattern: This role operates on a rolling rota and includes weekend and Bank Holiday working to ensure continuous support for residents.

One YMCA and its subsidiaries the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive three-day Kickstarter Event.

By the end of these three days there was a brilliantly multi-faceted set of themes and ideas which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do more and better together so that we double our impact by 2025. We deliver a vast array of services across Herts Beds and Bucks that reach over 135000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of childrens and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity and it is important to us that all staff and volunteers can fully buy in to our ethos.