Reablement Liaison Officer (Nights) 10651

Norfolk Swift Response Reablement Liaison Officer (Nights) 10651 permanent contract 24 hours per week 26824 to 28142 per annum pro rata GradeE Norwich/countywide

Be the calm voice on the line. Be the difference behind the scenes.

Are you ready to play a vital role in a fast-paced responsive social care service Norfolk Swift Response is looking for Reablement Liaison Officers to join our dedicated teamproviding essential coordination and support that helps vulnerable people.

What Youll Be Doing

As a Reablement Liaison Officer youll be the first point of contact for referrals and queries working closely with GPs community health teams social services service users and their families. Youll be part of a supportive and friendly team and your responsibilities will include:

• Taking referrals via phone and our social care system (Liquid Logic)
• Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services.
• Triaging incoming information against service eligibility criteria escalating to a manager where unclear and making timely decisions on referrals.
• Planning and coordinating staff logisticsensuring the right teams are sent to the right calls making effective use of staffing resources.
• Deploying support workers to respond to unplanned care needs such as falls personal care or welfare checks.
• Providing real-time support to our Support Workers in the fieldanswering queries and offering a calm reassuring voice.
• Supporting referrals into Norfolk First Support.

Why This Role Matters

Youll be at the heart of a service that operates 24/7 365 days a yearhelping people remain at home and avoid unnecessary hospital visits. Your coordination and decision-making will directly impact the quality and speed of care delivered.

Who Were Looking For

• Someone who is adaptable and able to respond to changing priorities and challenges
• Excellent ICT and customer service skills
• Ability to work under pressure and to tight deadlines
• Confidence in assessing risk and making decisions independently knowing when to escalate to a manager
• A collaborative mindset and a team-focused attitude

Why Join Norfolk Swift Response

• Guaranteed salaried hours and paid induction with potential for overtime
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Blue Light Card eligibility
• Health and wellbeing support including fast-track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression

This is a hybrid role with shifts split between home and office. Your office base will be County Hall in Norwich or other NCC offices as required.

Shifts are 9.45pm to 6.15am including weekends and bank holidays on a two-week rota (pattern to be discussed at interview).

A 10% supplement for night roles is paid when all requirements are met.

If you would like to discuss the role in further detail please contact:

Before you apply we recommend reading the fullJob Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time part time remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewardsour employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
  • ABlue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can find information on ourTerms and Conditions here.

Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracle using your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 09 June 2026

All other applicants closing date: 17 June 2026