Reablement Liaison Officer 10928

Reablement Liaison Officer 10928 permanent contract 30 hours per week Salary starting at 13.90 per hour rising to 14.59 per hour 26824 to 28142 per annum pro rata GradeE Norwich - The Hive Bowthorpe Community Hospital Norwich and hybrid working

Do you have excellent customer services and ICT skills with a passion for Social Care If so wed love to hear from you.

We have a new opportunity to join our team in Norwich based at Bowthorpe Community Hospital.

• Take referrals into our service by phone and Liquid Logic (our social care system)
• Set up visits to service users for support workers using an electronic scheduling software (full training will be given)
• Take queries from the support workers while they are working in the community

As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs community health services social services service users and their families. You will also take referrals for Norfolk First Support.

Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks assisting them to regain skills they may have lost following an illness or hospital admission enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.

You need to possess excellent ICT skills and be able to work to tight deadlines often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action working with our multidisciplinary team to support people to return to their homes.

The role is hybrid working both from home and a locality rota is on a two-week or four-week rota basis which includes working morning and evening shifts bank holidays and may also include alternative weekends but this is planned in advance to help us deliver our service whilst enabling you a healthy work-life hours are paid at a higher rate of time and a third.

We review applications regularly so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for.

For an informal discussion please contact the Norfolk First Response Support Team at

Before you apply we recommend reading the fullJob Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time part time remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewardsour employee discounts programme which helps yousave money on almost anything from everyday groceries and clothes to holidays new technology gym membership trips to the cinema and days out.
  • ABlue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution life assurance death in service payments and dependants pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can find information on ourTerms and Conditions here.

Already a Norfolk County Council employee See and apply for internal and external vacancies inmyOracle using your @ or @ email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 05 August 2026

All other applicants closing date: 12 August 2026