Quality Officer

Help drive quality and continuous improvement across a national organisation

Were looking for an experienced Quality Officer to support the delivery of quality assurance compliance and continuous improvement activities across Fedcap.

This is an exciting opportunity to help shape how we monitor evaluate and improve the services we deliver ensuring high standards are maintained across both operational and corporate functions.

Youll work closely with colleagues across the organisation to conduct audits analyse service performance gather customer feedback and support quality improvement initiatives that enhance outcomes for the people and communities we serve.

If youre passionate about quality enjoy working collaboratively and have experience in auditing compliance or quality assurance wed love to hear from you.

• Salary: 31720 to 34104
• Location: Candidates must be based within a reasonable commuting distance from either our headquarters in Stockton or of one of our North West offices which are Accrington Blackburn Burnley Crewe Macclesfield Preston & Skelmersdale.
• Travel: Visibility across these sites is important as youll be working closely with colleagues and stakeholders to support quality and continuous improvement activity this is a non-negotiable part of the role. Travel expenses incurred outside of your designated base office will be reimbursed.
• Hours: Full-time 37.5 hours per week

As our Quality Officer youll:

• Support the delivery and continuous improvement of Fedcaps quality assurance framework.
• Conduct internal audits observations and quality reviews to ensure compliance with policies procedures contractual requirements and quality standards.
• Monitor service delivery performance and analyse quality data to identify trends risks and opportunities for improvement.
• Produce audit reports findings and action plans supporting teams to implement improvements.
• Gather and analyse customer colleague and stakeholder feedback through our Voice of Customer programme.
• Monitor key performance indicators and provide management information to support decision-making.
• Support risk management activities by identifying quality-related risks and working with managers to implement mitigations.
• Promote a culture of continuous improvement by sharing best practice and supporting improvement initiatives across the organisation.
• Deliver guidance and training to colleagues on quality standards compliance requirements and quality assurance processes.
• Maintain accurate and up-to-date quality documentation records and evidence for internal and external review.
• Support the organisation in maintaining high standards of service delivery and customer experience.

What were looking for

Youll be someone who enjoys analysing information improving processes and working with others to drive high standards. To be successful youll have:

• Experience conducting audits and working within quality assurance compliance or quality management environments.
• Strong knowledge of quality assurance frameworks audit processes and compliance requirements.
• Excellent analytical and problem-solving skills with the ability to identify areas for improvement and implement effective solutions.
• Strong organisational skills and attention to detail with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience collecting analysing and reporting on performance and quality data.
• Confidence working independently while collaborating with colleagues across multiple teams.
• A proactive and solution-focused approach to continuous improvement.
• Proficiency in Microsoft Office and experience using quality management systems or data analysis tools.

It would be great if you also have

• A recognised quality assurance or quality management qualification such as ISO 9001.
• Knowledge and experience of the employability skills health or public service sectors.
• Understanding of local labour markets and government-funded programmes.

What We Offer

Were a mission-led organisation with social value at our core. Weve been trusted for nearly a century to help people improve their economic wellbeing. Were a Disability Confident Leader and proud to reflect the communities we serve.

• Youll make a real impact: Every success story you help write will be felt in homes workplaces and communities across the county.

• Youll grow: With access to training reflective practice and a national network of likeminded colleagues.

• Youll be supported: We believe in team working wellbeing check-ins and manageable caseloads.

• Youll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment your work contributes to broader change.

Equity Diversity and Inclusion

Were committed to creating a workplace where everyone is treated fairly feels they belong and can do their best work. We welcome applications from people of all backgrounds identities and communities and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age disability gender reassignment marriage or civil partnership pregnancy or maternity race religion or belief sex or sexual orientation.

• Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and where required in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role after reasonable adjustments have been considered.

• We are positive about employing veterans serving personnel and spouses/partners and family members as part of our commitment to the principles of the Armed Forces Covenant.

• As a Ban the Box employer we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage and any relevant information is considered fairly and in line with the role.

If you need any adjustments to apply for this role or to take part in the recruitment process please let us know. Were committed to making our recruitment process fair accessible and inclusive for everyone.

Benefits

At Fedcap we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:

• 33 days annual leave (including bank holidays) with the option to buy or sell additional days.
• 500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension schemewith up to 5% employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym mindfulness resources virtual GP and more.

About Fedcap UK

In the UKFedcap is a not-for-profit organisation committed to improvingpeopleseconomic mobility.

We support people to find work and access better healtheducationand learning opportunities.

Workingacrossour four integrated practice areas education workforce development health and economic development wedeliver research-based solutions that remove barriers and open doors to economic mobility and wellbeing for individuals and communities.

Werepart of The Fedcap Group which servesmore than 332000 people each yearthrough a network of not-for-profit affiliates in the US UKCanadaand Australia.

Our Values

• Kindness: Be kind to each other treat all those around you the way you would like to be treated.
• Respect: Always be respectful to each other our customers partners stakeholders and funders we are dedicated to exceptional service.
• Integrity: Act with integrity always be open and honest in our dealings with all people and stakeholders.
• Innovation: Be innovative always try to do things better to look for new solutions that improve our services to customers.

INDHP