Quality Manager Sheraton Heathrow Hotel

JOB SUMMARY

We are seeking a highly motivated Quality Manager to lead the guest experience and quality agenda at Sheraton Heathrow Hotel. This role is responsible for monitoring guest satisfaction performance analysing feedback trends improving the end-to-end guest journey and implementing a hotel-wide quality plan that drives service excellence.

The successful candidate will work closely with operational leaders across Front Office Housekeeping Food & Beverage and other departments to improve guest satisfaction metrics strengthen service standards and ensure a consistently high-quality experience from pre-arrival through post-stay follow-up. This is a key role for someone who combines operational understanding analytical capability and a passion for exceptional hospitality.

What Were Looking For

• At least 4 years of experience in a guest-facing hospitality role.
• Prior supervisory or team leader experience is essential.
• Strong communication skills both spoken and written.
• Calm under pressure detail-oriented and solution-focused.
• Comfortable using hotel systems and handling financial transactions.
• A genuine passion for creating memorable guest experiences.

Whats in it for you

• Competitive rate of pay
• Upsells and guest referral incentives uncapped!
• Complimentary car park - worth up to 1300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to 1000.00 p/a
• Dental and Eye care benefits worth up to 1000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms gift shop items food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Network of inspiring business leaders that support development and endless opportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

Why Join Us

Sheraton is part of Marriott International offering world-class training global opportunities and benefits that reward your commitment. Youll be part of a team that values professionalism teamwork and service excellence.