Quality Assurance Manager Commercial Mortgages

Are you an experienced Quality Assurance Manager with a passion for leading quality frameworks coaching teams and driving continuous improvement

Do you thrive in a commercial lending environment where independent oversight regulatory compliance underwriting quality and customer outcomes are central to success

If this sounds like you then this could be the perfect next step in your career. Apply today and lets grow together at West One Loans.

• Own and maintain the Commercial Mortgage QA Framework.

• Ensure QA processes remain aligned with regulatory expectations and business risk appetite.

• Develop QA quality scorecards and produce insightful MI dashboards for Managers

• Conduct regular QA reviews of Commercial Mortgage Underwriting files across all product lines

• Review quality and completeness of Credit assessments and supporting documentation

• Support maintenance and enhancement of underwriting procedure and quality framework

• Assess adherence to Underwriting policy delegated authorities and lending criteria.

• Complete QA reporting and identify trends risks and improvement opportunities.

• Monitor compliance with AML KYC Sanctions screening source of wealth and source of funds requirements

• Ensure customer director and beneficial ownership verification requirements are completed and evidenced on file

• Escalate material findings through appropriate governance forums.

• Provide feedback and coaching to Case Management and Underwriting Teams

• Produce regular MI and QA reports for management.

• Support Internal and External audit activities and regulatory reviews.

Assist in delivering training on underwriting standards AML KYC and regulatory requirements

• Excellent analytical skills and attention to detail

• Strong written and verbal communication skills

• Ability to identify risk and recommend improvements

• Microsoft Excel and MI reporting skills

• Risk-based thinking.

• Strong organisational skills.

• Quality Assurance Experience

• Previous Underwriting experience is preferable (but not essential) within a Financial Services organisation

• Good knowledge of Word and Excel

• Calm and self-assured

• Punctual

• Able to work under pressure

At West One Loans were growing fast and looking for ambitious people who want to be part of our exciting journey. Well give you the tools training and support you need to succeed while offering clear opportunities to progress your career.

Alongside this we offer a strong benefits package including private medical healthcare 25 days annual leave paid volunteering days and a host of additional benefits.

If youre ready to build your career with a Specialist Lender and make an impact - click apply today!