Quality Assurance Analyst

This is a remote position.

Quality Assurance Analyst

Start Date: 28th September 2026 - 6 Month Contract

Rate: Competitive Inside IR35

Role Purpose:

Provide independent 2^nd line assurance over end to end customer journeys/outcomes across the Motor Finance Commissions programme using a combination of Statistically Significant Sample and targeted risk-based testing.

Key Responsibilities:

• Follow a defined framework and scorecard to undertake e2e customer journey testing from initial contact through assessment decision redress and final communication.
  
• Complete regular SSS testing to provide a representative view of accuracy consistency and fairness of customer outcomes.
  
• Perform risk-based testing across higher-risk cohorts and journeys including vulnerable customers exceptions objections/reassessments high-value redress and nil-redress outcomes.
  
• Document errors customer detriment control weakness and systemic themes as identified looking to carry out elements of Root Cause Analysis.
  

Experience:

• Financial Service QA/QC outcomes testing compliance monitoring or assurance experience.
  
• Strong understanding of customer journeys complaints/redress.
  
• Ability to apply judgement and assess fair customer outcomes rather than simply process adherence
  
• Strong analytical and decision making skills.