Propositions Design Manager
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Job Summary
Job Description:
Propositions Design Manager
Bupa Angel Court (1 Angel Court London EC2R 7HJ)
Bupa Victory House (Trafalgar Place Brighton East Sussex BN1 4FY)
Bupa Place (102 The Quays in Salford England M50 3SP)
Can be based out of any of the above offices
Full Time Permanent - 35 hours per week
From 58700 dependent upon experience and qualifications
Hybrid Working (1-3 days per week in office)
(Grade C16 - for internals candidates)
We make health happen
Youllsit alongside a passionate and talented multi-disciplinary experience design team made up of user researchers product designers contentdesignersand design operations who are focused on creating the best digital experiences for Bupas customers in the UK.
Asan experienceddesignleadyou will have deep domainexpertiseacross service and product design. You willlead projectsestablishservice design at Bupa and mentorother team work collaboratively in an agile environment to create positive experiences that are easy to use andbalancethe needs of Bupas customerswith its business will also build strong relationships withseniorstakeholderscollaboratorsand other design team members.
Youwill line manage a group ofdesigners and provide mentorship and support tofacilitatedevelopment encouragegrowthand foster a culture of care and candour.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime around the world whether at home or when studying living travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK) Dublin (Europe) Miami (USA) Dubai (UAE in partnership with OIC) Egypt and Hong Kong (China) as well as regional offices in mainland China Singapore the Dominican Republic Bolivia Panama Guatemala and Ecuador.
Howyoullhelp us make health happen:
Youwill havestrong service design skills paired with product design skills/background. You willidentifyand solve customer and business problems using service design design thinking and product design approaches and methods.
Youllprovide direction and set the standard forservicedesignacross products and services at Bupa to improve the customer experience.
Support and inspire others in the team up-skilling and training them in service design thinking and methods.
Generate conceptsproposalsand plans for new service propositions or to evolve and improve existing services.
As an experienced voice of thecustomeryoullbuild advocacy amongst key stakeholders-evangelising the principles and processes ofservicedesign.
You will be confidentleadinglarge projects or programmes of work and task managing people within those projects.
You will lead playbacks support in design crits and other communities of practice sessions to highlight your disciplines work enable constructive feedback and elevate the quality of the craft.
Helping tomaintainand improve the inherent pillars of our teams culture; psychological safety celebrating success and learning from each other.
Confident mediation across the demands of a business the needs of the customer and the feasibility of the tech stack to design the right thing and design the thing right.
Lead and support user research activities ensuring insights from qualitative and quantitative research meaningfully inform service and product design decisions.
What you will need:
Service design mindset when approaching a problem you take a wide view looking front and backstage and end to end by default. You are then able toidentifyspecific areas of opportunity for more detailed analysis both strategic (supporting commercial goals balancing feasibility with desirability) and user-focussed ensuring a human-centred approach.
Experience contributing to and shaping user research activities with the ability to translate research findings into clear insightsopportunitiesand design direction.
Experience creating customer journey maps service blueprints flows and more - paired with an understanding of when to use each method to understand and improve a specific situation.
You arevery comfortableworking alongside researchers analysing and synthesising research work uncovering insights from both qualitative and quantitative research.
You can navigate a complex business and its journeys across multiple channels. You are then able to communicate what matters most to our customers colleagues internalteamsand business.
A strong facilitator who can bringtogether and engageothers in your service design workin workshops and collaborative sessions. Adept at planningstructuringandfacilitatingcross-discipline workshops withattendees of varying levels of seniority.
A champion of the customer throughout whilst staying in touch with the business requirements.
You set the standard for your peers and the organisation.
Established design thinker with empathy for user needs a willingness to explore ideas and implement a test and learn approach before launch.
A great storyteller capable of influencing and encouraging stakeholders and peers to adopt and buy into something that was previously unfamiliar.
Accustomed to working in an FCA regulated business is a bonus.
Adapt in managing complexity across multiple streams of work.
Knowledgeable across our toolkit that includes Figma and
A champion for accessibility who acknowledges the needs of users withdifferent backgrounds abilities cultures and environments.
Why Bupa
Werea health insurer and provider. With no shareholders our customers are our people are alldriven by the same purpose helping people live longer healthier happier lives and making a better world. We make health happen by being bravecaringand responsible in everything we do.
We encourageall ofour people to Be you at Bupawe champion diversity and we understand the importance of our peoplerepresentingthe communities and customers we weespeciallyencourage applications from people with diverse backgrounds and experiences.
Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet theminimumcriteria for the to ensuringyouretreated fairly during the recruitment process and offer reasonable adjustments to anyone who maybenefitfrom accommodations to the recruitment process.
If you requireinformationregardingthis role inan alternative formatplease email:
Time Type:
Full timeJob Area:
Locations:
Angel Court London Victory House BrightonRequired Experience:
Manager
