Project Manager, Client Service

Overview:

The Client Service team connectsGuidepoints clients with subject-matter experts to better inform their business decisions. They take the time to understand each clients specific research needs and deliver the experts closest to the topic often within hours.

Play a vital role in Guidepoints success.

As a Project Manager on the Client Service team you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team-oriented and collaborative
• Hard-working professionals who strive for excellence
• Built-in mentorship to help you drive and improve your project management and customer service skills to deliver excellent results for clients
• Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory

What You Will Own:

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
• Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends market opportunities new products and technologies and more
• Provide training to Associates regarding best practices around prospective Advisor sourcing recruiting interaction and screening in order to provide the best Advisor match for each client project
• Work closely with the Business Development teams to optimize your clients use of Guidepoints services
• Work with other Project Managers on the team to provide industry guidance for projects

Experience You Will Bring:

• Bachelors or masters degree
• 2 years of client-facing or account management experience
• Previous experience managing a team
• The right to work in the UK

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics-driven
• Ability to work in a fast-paced results-oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Competitive salary bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour Social Events Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the worlds best research teams.

Backed by a global network of more than 2 million experts and over 1600 employees Guidepoint delivers real-time access to expertise primary research and actionable knowledge that help organizations make informed decisions. Through consultations surveys events proprietary content and AI-enabled tools we support every stage of the decision-making processfrom developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint our success relies on the diversity of our employees experts and clients which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds identities and experiences can contribute and succeed.

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