Project Coordinator, Matterport London

Job Description

COSTAR GROUP PROJECT COORDINATOR CAPTURE SERVICES MATTERPORT - LONDON

OVERVIEW

CoStar Groupis a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

ABOUT MATTERPORT

Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 170 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning construction and operations to documentation appraisal and marketing.

DESCRIPTION

Matterport is looking for a selfmotivated highly collaborative Capture Services Coordinator to support the endtoend job order process for our Capture Services team. Capture Services is a globally scaled operation that delivers highquality Matterport digital twins quickly conveniently and costeffectively for customers across industries and use cases. As a core function on this team the Capture Services Coordinator manages the full job lifecycle and ensures operational excellence for both customers and Capture Technicians. The ideal candidate is a proactive versatile thinker who anticipates customer needs resolves issues promptly and communicates with professionalism.

This role is based on-site five days a week in our London office.

RESPONSIBILITIES

• Manage the dispatching and scheduling of incoming orders by working closely with customers and Capture Technicians ensuring all job details and progress are accurately tracked in internal systems.
• Serve as a trusted advisor to customers by answering questions resolving issues promptly and ensuring a seamless hightouch service experience throughout the job lifecycle.
• Develop strong collaborative relationships with our Capture Technician network partnering with them daily to coordinate jobs address challenges and maintain high operational standards.
• Partner with crossfunctional teams to identify inefficiencies recommend enhancements and support continuous improvement of workflows tools and procedures.
• Oversee scheduling and tracking databases to ensure complete accurate and uptodate order information supporting data integrity and operational visibility.
• Act as a key advocate for customers by sharing insights trends and feedback with internal stakeholders to help shape product service and operational improvements.
• Track job milestones proactively identify risks or delays and coordinate solutions to keep orders on schedule and customers informed.
• Facilitate clear timely communication between customers technicians and internal teams to ensure alignment and smooth execution of all Capture Services activities.

QUALIFICATIONS

• Bachelors degree or equivalent experience.
• Demonstrable experience in account management scheduling or project coordination; marketplace experience preferred.
• Proven ability to work effectively with customers and internal partners.
• Super multi-tasker who can work effectively and efficiently in a fast-paced environment.
• Able to handle high task volume with strong accuracy and attention to detail.
• Excellent written and verbal communication with strong interpersonal skills.
• Comfortable navigating ambiguity and change with a flexible solutionoriented mindset.
• Driven enthusiastic and proactive with a strong cando attitude.

WHATS IN IT FOR YOU

Working at CoStar Group means youll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment equipped to help you to be your best other perks include full private medical cover dental cover Life Assurance and member rewards 28 days annual leave a competitive pension season ticket loans enhanced maternity and paternity pay and much more!

At CoStar we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds including but not limited to; people of all genders of all ages sexual orientations ethnicities nationalities religions and beliefs.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing