Progression Job Coach

Location: Cardiff CF10 3BW
Salary: 30000 plus excellent benefits
Schedule: Permanent Full-time Monday to Friday 9am to 5pm (30-minute lunch break)

Ready to impact a better future

As a Progression Job Coach in our Employment Skills and Enterprise team youll support people on the Restart scheme to overcome barriers build confidence and move into sustainable employment. Your work will help people take positive steps towards long-term career success while creating a positive impact on communities.

Youll build trusted relationships with participants helping them identify goals develop new skills and progress into meaningful employment. Through personalised coaching and practical support youll help create better futures for individuals and their families while giving people the headroom to grow and succeed.

What youll do as a Progression Job Coach

• Manage a caseload of participants guiding them through the full Restart journey from engagement through to sustained employment
• Deliver one-to-one coaching needs assessments and tailored action plans to address barriers to work
• Provide practical employability support including CV writing job applications interview preparation and job search techniques
• Build strong trust-based relationships with participants motivating and supporting them to achieve their goals
• Work with employers and internal teams to identify opportunities and match participants to suitable roles
• Maintain accurate records and ensure full compliance with contract requirements and customer service standards

Does this sound like you

• Experience in coaching mentoring or supporting individuals into employment or education
• A genuine passion for helping people succeed and making a positive difference in communities
• Strong interpersonal and communication skills with the ability to build trust and influence others
• Experience working in a target-driven or performance-focused environment
• Excellent organisation and time management skills with the ability to manage multiple priorities effectively
• Confidence using IT systems and maintaining accurate high-quality records
• Good understanding of the Welsh language

What we offer

• 25 days holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1100 internal courses available funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships) mentoring opportunities and a focus on internal progression.
• Employee Assistance Programme Bupa Anytime HealthLine wellbeing app 30% off at Serco-managed leisure centres and 24/7 access to a virtual GP service
• Discounts across around 1000 retailers from food and clothing to days out entertainment and travel
• Paid volunteering day tax-free charitable giving through Payroll Giving Scheme donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration learning and belonging. They represent and empower all our colleagues including veterans LGBTQIA employees women parents and carers people with disabilities and people from all cultural backgrounds.

Vetting and checks:

An Enhanced Disclosure and Barring Service (DBS) check is required for this role. This includes spent and unspent convictions cautions and any relevant information held by local police in accordance with safeguarding requirements. You will also complete an Occupational Health Questionnaire to help ensure the right support is in place for you to succeed in the role.

Lets impact a better future together. Apply today.

A little bit about us:
At Serco everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50000 people across Defence Transport Justice Immigration Healthcare Leisure and Citizen Services were united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust Care Innovation and Pride our people make meaningful impact every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader the Top Great British Employer of Veterans 2026 and a Gold Inclusive Employer Standard holder we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities veterans and people with convictions who meet the minimum job criteria are guaranteed an interview. Simply opt into the relevant scheme on the application form.

• Ban The Box: We also support fair access for those with unspent criminal convictions through our Ban the Box pledge (some roles may have security exemptions).

For support with your application please contact

restartjobs