Program Manager, Scale Onboarding (London, United Kingdom)
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Job Summary
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!
In this role youll develop and deliver a scale customer onboarding experience for a high volume of customers in our commercial segments. Youll work closely with leadership to help design what scale onboarding can look like at Figma and expand our programs to support international sales teams. You will collaborate with other members of the Customer Onboarding team to inform and evolve the processes and materials for this program. Also you will use metrics customer feedback and direct experience to help identify new initiatives and materials needed to better engage and support our customers. You are an excellent communicator and project manager with a passion for customers and we cant wait to meet you!
This is a full time role based in London.
- Own and manage scale customer onboarding programs supporting a high volume of commercial customers
- Partner closely with sales marketing and enablement teams to develop and evangelize the program within the Figma organization
- Guide customer goals and successfully drive a high volume of customers towards onboarding closeout
- Partner with Marketing Operations and Sales to build and optimize scalable customer programs
- Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
- Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
- Consult on product and industry best practices to act as a trusted advisor across a high-volume book of customers inspiring new use cases for the product
- 4 years of relevant work experience ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes through many programs
- Proven time management and organization skills
- Demonstrated comfort speaking to customers representing different personas across both function and seniority as well as building and leading wide scale customer webinars in collaboration with marketing teams
- Experience using or working with Figma or other UX/UI experience
- You embody our values and can thrive in a constantly evolving and growing environment
- Proven track record of adapting to new technologies and learning quickly
At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.
By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.
Required Experience:
IC
About Company
Figma is the leading collaborative design tool for building meaningful products. Seamlessly design, prototype, develop, and collect feedback in a single platform.
