Program Manager, Routing Tech SME

The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts we bridge multiple disciplines such as operations engineering research science planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business applying specialized knowledge to separate signals from noise and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.

The AMZL Tech Subject Matter Expert (SME) team is seeking an experienced Program Manager. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent industry leading performance. The individual will support the development and delivery of high-performance delivery tools for Operations and this role you will analyze data to diagnose processes identify improvement opportunities prescribe improvement strategies and guide the improvement effort. This role will manage large complex initiatives deal with ambiguity balance speed with quality and advocate on behalf of the customer to provide high-performance app based solutions to the field.

Key job responsibilities
- Lead large scale programs across EU NA and JP Last Mile marketplaces ranging from short (3 months) to long (multi-year) initiatives.
- Be the single threaded leader coordinating across multiple stakeholders to align on technical requirements for your SME area.
- Use data to scope problems and opportunities and provide key insights to operational and technical leaders to guide resource/prioritization decisions.
- Know the operation: develop expert level knowledge in all technical and operational areas within your scope.
- Get stuck in: we work in ambiguous areas research and work to understand what you dont know.
- Develop and implement high-quality program mechanisms to deliver industry leading change.

About the team
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements

- Experience in driving end to end delivery and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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