Production Support Engineer (Fixed Income)

If youre looking for a career that will help you stand out join HSBC and fulfil your potential - whether you want a career that could take you to the top or an exciting new direction we offer opportunities support and rewards that will take you further.

Were one of the largest banking and financial services organisations in the world with a network that covers more than 50 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people fulfil their hopes and realise their ambitions.

Were currently seeking an experienced professional to join our eRisk IT team in the role of Production Support Engineer (Fixed Income). eRisk IT focuses on the support and development of systems and processes for Global Banking and Markets FX and Fix income business worldwide. eRisk IT is currently made up of staff based in Asia London New York and Canada.

Youll be responsible for production management and business-facing technical support for HSBCs in-house Fixed Income eTrading platforms. Youll primarily support the New York trading day partnering closely with Trading Sales Quants and Middle Office/Operations to ensure platform stability performance and controlled delivery of change across electronic execution workflows. Weekend and holiday support is required on a rota basis.

As an HSBC employee in the UK youll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.

In this role youll:

• Own production supports outcomes for Rates and Credit eTrading during the New York day including incident leadership prioritisation and stakeholder communications
• Monitor and improve platform health (availability latency throughput) proactively identifying risks and driving remediation plans
• Support electronic execution workflows across venues and protocols (RFQ streaming order routing) including connectivity session management and venue-specific behaviours
• Lead troubleshooting across pricing/quoting services market data order management trade capture and downstream integrations; coordinate cross-team resolution where required
• Partner with Quants and engineering teams on pricing/curve-related issues releases and production fixes; ensure appropriate testing and production readiness
• Manage change and release activities ensuring controlled deployments rollback readiness and effective handovers across regions
• Drive problem management: root cause analysis post-incident reviews and delivery of permanent fixes automation and monitoring improvements
• Partner with Middle Office/Operations to resolve trade lifecycle exceptions (allocations confirmations settlement breaks) where technology is a contributing factor

To be successful in this role you should meet the following requirements:

• Experience in FX or Fix Income low latency/electronic trading systems
• Good experience in support/development for a trading desk ideally in a tier 1 investment bank or hedge fund
• Strong skills in system engineering concepts UNIX/Linux networking query language (KDB/Q/SQL) and at least one programming language (Java/C/Python)
• Understanding of production management (ITIL) concepts

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process please get in touch with our Recruitment Helpdesk via .