Product Support Engineer

Job title: Product Support Engineer
Location: Ashford Kent includes some world-wide travel
Company: QinetiQ Target Systems
Hours: Full-time permanent

About the role

We are currently recruiting for a Product Support Engineer to join QinetiQ Target Systems (QTS) within our Production Team. QTS is a wholly owned subsidiary of QinetiQ Group PLC specialising in the design and manufacture of a range of state-of-the-art Unmanned Aerial and Surface Target systems including the world-leading Banshee target.

QTS targets are used to enable realistic weapons test and evaluation and operator training in over 40 countries worldwide with QTS providing a complete managed service in over 15 of these countries.

What will I be doing

Reporting to the Electronics Production Supervisor you will be responsible for the build repair upgrade testing calibration and servicing of electronic system equipment at QTS and external customer sites. The role includes component-level fault finding technical support across the business supporting documentation updates and identifying build test and design improvements.

Duties will include:

Ensure products are manufactured inspected and tested within agreed timescales and to the required specifications
Perform testing (including functional testing) fault finding and calibration of electronic assemblies and ground support equipment
Carry out servicing fault finding and repair activities at customer sites including working independently in customer-facing environments
Act as a technical point of contact for internal departments and external customers providing effective technical support and guidance
Interpret and work from electrical schematics wiring diagrams bills of materials (BOMs) engineering drawings and test specifications
Maintain accurate production test and calibration records in line with company and quality requirements
Identify and recommend improvements to build test and inspection documentation providing clear justification and measurable benefits where possible
Highlight opportunities for improvement within ATE and Cirris test systems to maximise production throughput efficiency and reliability
Assist in the creation review and maintenance of Production Standard Operating Procedures (SOPs) inspection instructions and test procedures

What do I need

You will have a BTEC HNC or City & Guilds (C&G) qualification in an Electronics discipline and experience in electronic testing including RF testing fault finding calibration and the use of associated test equipment.

Youll be comfortable working directly with customers in onsite and customer-facing situations and have strong analytical and problem-solving skills with a methodical approach to fault finding.

We also ask that you:

Have experience of customer-facing support or onsite servicing activities
Have experience interpreting electrical schematics engineering drawings and technical documentation
Familiarity with IPC standards and electronic assembly inspection techniques
Are able to demonstrate a strong understanding of electronic production and manufacturing processes to a high standard
Have the ability to work effectively both on your own and as part of a multidisciplinary team
Have effective verbal and written communication skills across technical and non-technical audiences including external customers
Have the ability to read interpret and work from electrical schematics circuit diagrams and technical documentation
Are IT literate with experience using standard Microsoft Office applications and electronic test/reporting systems
Have an understanding of electronic test methodologies diagnostic equipment and measurement techniques
Have high attention to detail with a focus on quality accuracy and continuous improvement
Are flexible and adaptable approach to support changing business and customer demands
Have the ability to travel sometimes at short notice

Please note that all applicants must be eligible for SC clearance as a minimum.

What else do I need to know

Joining QinetiQ offers you an opportunity to work on a broad range of exciting defence-based projects with vast career progression across a global organisation in addition to competitive personal and professional benefits.

Youll receive a competitive salary and benefits package: our basic salaries are very attractive as we constantly review whats happening in the market.

The range of benefits we offer include ample holiday entitlements generous employer pension contributions enhanced Maternity and Paternity Pay and the ability to purchase discounted Health Cash Plans Private Medical Insurance and Dental Insurance plus much more.

Our Recruitment Process:

Please note that applications are reviewed as they are received so we encourage early applications. This vacancy will be closed when sufficient suitable applications are received.