Product Specialist

Location: London United Kingdom (Onsite)
Client: ClearBank

Role Overview

We are seeking a Domain Specialist with deep Corporate Banking and Customer Onboarding expertise to support Salesforce-driven transformation initiatives.

The role will act as the functional authority for onboarding KYC/AML compliance workflows customer lifecycle management and operational servicing processes while working alongside business and technology teams.

Key Responsibilities

Banking Domain Leadership

Provide subject matter expertise across:

• Corporate Customer Onboarding
• KYC & AML Processes
• Risk & Compliance Workflows
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• Customer Servicing Operations
• Fraud & Financial Crime Processes

Business Solution Design

• Translate business requirements into Salesforce-enabled solutions.
• Validate process designs and operating models.
• Support definition of target-state customer journeys.

Salesforce Functional Advisory

• Guide configuration and design decisions within Salesforce.
• Ensure alignment of CRM processes to banking operations.
• Review user stories acceptance criteria and process designs.

Regulatory & Compliance Alignment

Support solutions aligned with:

• FCA Regulations
• Consumer Duty
• UK GDPR
• AML Regulations
• Operational Resilience requirements

Stakeholder Engagement

Work closely with:

• Operations Teams
• Compliance Teams
• Financial Crime Teams
• Product Owners
• Business Analysts
• Salesforce Architects & Developers

Required Experience

• 10 years of Banking or Financial Services experience.
• Subject Matter Expert in one or more areas:
• Corporate Banking
• Customer Onboarding
• Financial Crime
• KYC/AML
• Customer Servicing
• Experience working on CRM or Salesforce transformation programmes.

Preferred Skills

• Salesforce Financial Services Cloud (FSC)
• Salesforce Service Cloud
• Digital Banking Channels
• Payments & Transaction Banking
• Process Design & Optimisation
• Agile Delivery