Product Specialist

What if every support case you handled became an opportunity to create real value for clients At Coveo support is not just about solving issues its about empowering users to get the most out of our technology and achieve their goals.

Far from the stereotypes of traditional call centers Coveos support team operates differently. No rigid hierarchies or isolated cubicles: here youll join a team of experts who are passionate about technology and deeply knowledgeable about the Coveo platform. Youll be on the front lines working hand-in-hand with our clients to ensure they get the most value from our technology and enjoy an exceptional experience at every step.

• Manage and prioritize support cases ensuring timely and high-quality resolutions.
• Investigate technical issues by gathering context reproducing problems and identifying root causes.
• Collaborate with R&D and cross-functional teams to deepen your understanding and resolve complex cases.
• Communicate clearly with clients guiding them through solutions and ensuring a positive experience.
• Contribute to knowledge sharing by documenting solutions and creating reusable content for clients and teammates.
• Participate in team meetings to share your learnings and support continuous improvement initiatives.

• Strong learning mindset you believe every experience is an opportunity for learning and growth.
• Passionate about technology and web development.
• Knowledge of Python JavaScript CSS SQL and HTML.
• Clear communication skills in English (written and spoken) as youll work closely with clients in the United States.
• Availability to work a regular 6:00 a.m. to 3:00 p.m. schedule Monday through Friday as this role supports clients during these hours.

• Organized and capable of juggling multiple priorities.
• Thrive in a fast-paced environment and draw energy from it.
• Collaborative mindset and team-oriented approach.

Do you think you can bring this role to life Or add your own color

You dont need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application we want to hear from you!

We encourage all qualified candidates to apply regardless of for example age gender disability gaps in CV national or ethnic background.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process please contact to discuss your needs.

This job description was written by humans assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.