Product & Sourcing Enablement Lead

Who we are

WereIAG Loyalty one organisation with two ambitious growing divisions across Loyalty and Holidays. Each has its own goalsstrategyand team but togetherwereunited by a shared vision: to create a more rewarding world of travel and experiences.

Our Holidays division including British Airways Holidays connects customers to thousands of destinations worldwide through seamless end to end travel experiences.

Our Loyalty division is home to Avios the global loyalty currency enabling millions of members to collect and spend rewards across travelretailand financial services.

Wereon an exciting journey of growth and transformation.Weregoing places.

The opportunity

Lead the transformation that enables our Holidays Product & Sourcing function to work smarter move faster and scale for the future.

Our Product & Sourcing teamis responsible forcreating the holidays our customers love deciding which destinations and products weofferandbuilding thepartnershipsthat bring them to life.

Reporting to the Head of Product & Sourcingyoullwork alongside the Product Development and Destinations Leads to shape the future of the function. While those teams focus on building and managing our destination portfolioyoulllead the Enablementteam creating theconditionsthat help the entire function succeed.Ensuringprocesses systemsgovernanceandways ofworkingareeffectivelyusedto build a more agileefficientand high-performing Product & Sourcing function.Togetheryoullprovide strategic leadership for the function each bringing a different but equally important perspective to drive performanceinnovationand growth.

Youll redesign howholidayproductsconnectivitytechnologyand operational activity come together creating a functionthatssimplersmarterand built for scale.Youllset the vision for your team build itscapabilityand ensure day-to-day delivery supports the longer-term transformation agenda.

Technologyautomationand AI will be central to your thinking. Wedontsee AI as another tool to bolt onto existing processes. We see it as an opportunity to fundamentally rethink how work gets done.Youllidentifywhere intelligent automation better data and emerging technologies can remove manual effort improve decision making and create entirely new ways of working ensuring the function is ready not just for todays challenges but for tomorrows opportunities.

Thisisntjusta programmeyoulldeliver.Itsa capabilityand teamyoullbuildand develop.Youllshape how enablement works across the Product & Sourcing function creating the foundations that allow our buying teams to innovate faster onboard suppliers more effectively launch products with confidence and continue scaling as our ambitions grow.

Youlljoin a newly formingleadership team whereyoullinfluence strategy shape investment decisions and helpdeterminehow our Holidays Product & Sourcing function evolves over the coming years.

This role is based out of our Crawley office.You willbe requiredto spend at least two days per week in the office with the rest of the time working from home.

Whatyoullget up to

Shape how our Product & Sourcing function operates

• Youlllead the redesign oftheoperatingmodel from product set-up andpartneronboarding to connectivity ongoing updatesand the coordination needed to bring products to market accurately efficiently and at pace.

• Youlldefine future operating modelsworkflowsand ownership ensuring the right work sits in the rightplaceand teams can focus on the activities that create the greatest value.

• Youllbuild scalable approaches that support future growth new product categories and increasing operational complexity without simply adding more manual effort.

Transform the way we work

• Youllmap current ways of workingidentifyingopportunities to simplify processes remove duplication and reduce operational risk.

• YoullleverageAIautomationand smarter technology to improve productivity decision making and the overall effectiveness of the function.

• Youllconnect activity across multiple teams creating a more joined-up approach to product readiness supplieronboardingand operational delivery.

• Youllbalance strategic thinking with hands-on execution ensuring new ways of working are embedded successfully and deliver lasting business value.

Lead people and influence change

• Youllleadcoachand develop a high-performing Enablement team building capability and creating a culture of ownershipinnovationand continuous improvement.

• Youllpartner with senior leaders across Holidays Loyalty and Technology to influence change align priorities and embed new ways of working.

What we need from you

Leadership and transformation

• Youllhave experience leading operational process or enablement transformation in a complex fast-paced environment.

• Youllhave a proventrack recordof leading and developing teams while embedding change.

• Youllbe comfortable operating as part of a senior leadership team influencing strategy and shaping organisational direction.

Experience and future thinking

• Youllbring experience from a complex digitally led B2C ecommerce or travel business althoughwereequally interested in candidates with transferable experience from similarly complex customer-focused organisations.

• Youlldelivered on theopportunities AIautomationand emerging technologies present applying them where they create genuine business value.

• Youllbring the paceambitionand leadership to build a capability that will shape the future of our Holidays Product & Sourcing function.

Operational excellence

• Youllbe a systems thinker able to understand how workis doneand redesign it into a simpler more scalable operating model.

• Youllhave delivered measurable improvements through process simplification technologyautomationor data-led problem solving.

• Youllbe equally comfortable shaping strategy and working through operational detail to ensure change succeeds in practice.

Influence and mindset

• Youllthrive in ambiguity creating clarityalignmentand momentum across complex stakeholder groups.

• Youllbe an exceptional communicator able to translate complex operational challenges into practical actions and clear priorities.

• Youllbring resiliencecuriosityand commercial awareness with the confidence to challenge constructively and inspire others through change.