Product Owner

As a Product Owner in Customer Servicing youll focus on the Colleague Servicing Value Stream and the technology that enables customer-facing colleagues to serve customers effectively. Youll make critical decisions about the design build operation and improvement of key applications ensuring that product outcomes support Nationwides strategy and deliver measurable value for customers colleagues and the Society.

Youll be accountable for defining and maintaining a prioritised roadmap and backlog balancing service management business outcomes risk technical capability capacity and cost. Working across product technology and business change youll create clarity around priorities lead outcome-focused collaboration and support the safe adoption of change into service.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this role youll be based at your nearest regional office or hub. We value time spent together to connect with colleagues for collaboration so there will be a regular requirement to attend our Swindon site approximately once per quarter. If you are based at an office location youll be expected to meet our hybrid working requirement of at least two days a week or 40% of your working time if part-time in the office. If your application is successful your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

Youll work with stakeholders to understand customer colleague and business needs shape the product vision and maintain a prioritised value-led roadmap and backlog. Youll assess new demand using evidence strategic alignment risk benefits delivery capacity and cost making clear decisions and explaining trade-offs.

Working closely with business analysts engineers architects delivery and change colleagues youll define outcomes clarify requirements support planning and ensure solutions are adopted safely into service. Youll monitor product performance and delivery progress manage risks and issues and identify opportunities for continuous improvement. Youll also act as a key point of contact for product direction delivery and service matters building relationships and keeping stakeholders informed.

About you

As a minimum requirement youll have:

• Proven experience of owning and prioritising a product roadmap and backlog translating strategy and customer needs into clear outcomes and deliverable plans

• Experience of assessing demand and making evidence-based prioritisation decisions using value risk strategic alignment capacity and cost

• A track record of building relationships communicating product vision and influencing business and technical stakeholders at different levels

• Experience of working with multidisciplinary teams including business analysis engineering architecture delivery and business change to deliver end-to-end solutions

• Demonstrable customer focus with experience of using insight feedback and performance measures to improve product outcomes and value

• Experience of identifying and managing delivery operational or technology risks taking ownership of issues and adjusting priorities when circumstances change

• Commercial awareness and the ability to manage a varied fast-paced workload maintain momentum and escalate effectively when support is required

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read more here.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing so take a moment to check the role is listed on our official careers site and read our guidance on Dont be conned by a job scam.

The hiring manager for this role is Angela Lomas and the main recruitment contact is Anoop Gosai.