Product Marketing Manager, Trust, Privacy and AI (UK Remote)

The Team:

The Product Marketing team at Turnitin is curious customer-centric data-driven and collaborative. Were responsible for the global go-to-market strategy for Turnitins portfolio of academic integrity and assessment solutions. The team collaborates cross-functionally with product management corporate marketing demand marketing and global sales to develop positioning and messaging content assets campaigns and sales tools in support of product revenue and customer engagement goals. The team is also responsible for competitive analysis and positioning.

The Role: 

We are seeking an experienced Product Marketing Manager to lead how we communicate our approach to data privacy security AI and data use and accessibility to customers and the broader market.

This role sits at the intersection of Product Security Privacy/Legal AI Accessibility Sales and Marketing. You will translate complex technical and policy topics into clear credible customer-friendly messaging that builds trust and helps customers understand how we protect their data use AI responsibly and design accessible products.

The ideal candidate has 57 years of experience in product marketing product management technology marketing or a related field preferably within B2B SaaS education technology enterprise software or another highly regulated or trust-sensitive environment.

Responsibilities: 

• Develop and maintain clear market-facing positioning and messaging for data privacy security AI data use responsible AI practices and accessibility across our product portfolio.
• Communicate How We Use Customer Data: Clearly articulate how customer and user data is collected processed stored protected retained and used within our products partnering closely with Privacy Legal Security and Product teams to ensure accuracy.
• Lead AI Transparency Communications: Own customer-facing communications explaining where and how AI is used across our products what data AI features access how that data is handled and whether and under what circumstances customer data is used to train or improve AI models.
• Maintain External Trust & Transparency Resources: Own and continuously improve external-facing web content and resources that provide customers with easy-to-understand information about our security privacy AI data-use and accessibility practices.
• Translate Technical Concepts for Customers: Turn complex security architectures privacy practices AI technologies accessibility standards and regulatory requirements into language that customers educators administrators procurement teams and business leaders can readily understand.
• Enable Sales and Customer-Facing Teams: Develop training playbooks FAQs objection-handling guidance presentations and talk tracks that help Sales Customer Success and other customer-facing teams confidently discuss security privacy AI data use and accessibility.
• Support Customer and Procurement Conversations: Partner with Sales Security Privacy Legal and Product teams to address common customer questions and concerns arising during evaluations procurement processes security reviews and renewals.
• Create a Consistent Source of Truth: Establish and maintain approved messaging so that Product Marketing Sales Customer Success Legal Privacy and Security communicate consistently about these topics.
• Partner on Product Launches: Ensure new products and featuresparticularly those involving AI or new uses of customer datahave appropriate trust privacy security and accessibility messaging as part of launch readiness.
• Drive Proactive Customer Communication: Identify emerging topics that may create customer questions or concerns and develop proactive communications before they become barriers to adoption or renewal.
• Monitor the Market and Regulatory Landscape: Stay informed about evolving expectations and regulations related to AI privacy security and accessibility and help translate those developments into implications for product positioning and customer communication.
• Represent the Voice of the Customer: Bring recurring customer questions and concerns back to Product Security Privacy Legal and Accessibility teams to influence product decisions policies documentation and roadmap priorities.

What success looks like:

Customers can quickly understand how we protect their data how AI is used in our products whether their data is used to train AI models and how we approach accessibility. Sales and Customer Success teams can confidently answer these questions without unnecessarily escalating routine inquiries and our external communications consistently reinforce trust in our products and company.

Qualifications :

• 57 years of experience in product marketing product management technology marketing or a related B2B SaaS role.
• Demonstrated ability to translate highly technical or regulated topics into clear compelling customer-facing communications.
• Experience partnering with Product Engineering Security Legal/Privacy Sales and Customer Success organizations.
• Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance responsible AI and accessibility is highly desirable.
• Experience developing sales enablement programs messaging frameworks FAQs competitive materials or customer-facing product documentation.
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences.
• Comfortable navigating topics where technical capabilities regulatory requirements customer expectations and market positioning intersect.
• Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function.

Additional Information :

Total Rewards @ Turnitin
At Turnitin we believe Total Rewards go far beyond pay. While salary bonus or commission are important theyre only part of the value you receive in exchange for your work.

Beyond compensation youll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. Youll also thrive in a culture free of politics surrounded by humble inclusive and collaborative teammates.

In addition our extrinsic rewards include generous time off and health and wellness programs that provide choice flexibility and a safety net for lifes challenges. Youll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitinit is the core of our products the way we treat each other and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when its hard.
• One Team: We strive to break down silos collaborate effectively and celebrate each others successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off 
• Self-Care Days
• National Holidays*
• 2 Founder Days Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and unleash your potential alongside us join our team!

#LI-LL1

Remote Work :

Yes

Employment Type :

Full-time