Product Manager (Mortgages)

Shawbrook is a specialist bank built to power ingenuity in financial services. We combine human expertise with smart technology to deliver tailored solutions lending where the high street will not. Were rebuilding Retail Mortgages so decisions happen in real time on real data and were growing the product team to drive it.

Were hiring a Product Manager to own outcomes across the Retail Mortgages lifecycle. Youll define what good looks like for brokers customers and underwriters then work with engineering and data to get there. Youll move across the journey as priorities shift and youll be measured on the results you move not the tickets you close.

Key Responsibilities

• Outcomes across the Retail Mortgages journey spanning originations decisioning underwriting offer and broker experience
• A broker experience that converts working with intermediary partners and packagers to compress the time between application and offer
• Instant decisions replacing manual assessment and rekeying with data pulled straight from source and deciding where AI earns its place and where human judgement holds
• Faster more consistent underwriting on complex specialist cases including portfolio landlords limited company BTL and non-standard income
• Regulatory outcomes holding MCOB Consumer Duty and affordability standards while the platform changes underneath
• The problem not the solution turning customer and operational insight into clear opportunities and evidenced bets
• Ecosystem decisions across sourcing systems valuation providers and credit reference agencies choosing what to build buy and integrate
• Performance using data to test whether the outcome landed and to decide what comes next

Qualifications :

• Strong product management experience across the full lifecycle from discovery through delivery 
• Experience within finance is desirable
• Ability to simplify complexity and design customer-centred solutions 
• Excellent communication and stakeholder engagement skills 
• Comfortable using data to inform decisions and priorities 
• A curious collaborative outcome-driven mindset 
• A track record of using AI to improve journeys and ways of working

Additional Information :

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

Remote Work :

No

Employment Type :

Full-time