Product Manager (Digital)

What youll do

• Responsible for the Product Management of their product area/remit and hence the liaison and engagement with the relevant Senior Product Owners in the Squads
• Responsible for and oversees the work developed across the multiple Squad within their remit
• Analysis and refinement of Features for the pipeline of demand that they own
• Prioritises Features for their product areas and defines the product roadmap and goals
• Works closely with the RTE and System Engineer/Architect to refine features prior to PI planning and ensure that relevant dependencies are managed
• Overall accountability for functional quality of the Features of their product area/remit and functional approval that It meets business/customer needs for release. Responsible for defining Feature Acceptance Criteria carrying out Feature UAT when required and confirming the completion of Features for their product area/remit
• Guides Feature creation and prioritises Features prior to PI Planning and accepts Features by acting on the customers behalf during the PI
• Communicates progress to relevant stakeholders who may be in other Portfolios or in teams outside of the model
• Works with Senior Product Owners to define Feature requirements and Story definition
• Participates in ceremonies e.g. Backlog Review PI Planning and primarily facilitates the PO Sync
• Leads engagements with UX/UI Designers and oversees the execution of CX strategies and adherence to CX standards and best practices
• Guides Feature creation and prioritises Features prior to PI Planning and accepts Features by acting on the customers behalf during the PI
• Ideate and shape new features that deliver the objectives or raise wider capabilities to the Product Director for prioritisation

Minimum Requirements

• Strong analysis skills with experience of creating customer journeys across voice and digital channels
• Proven communication leadership and influencing skills
• Experience working with technology and ability to facilitate communication between business and technology Squads
• Experience in data analysis and using this information to generate and enhance user experiences
• Demonstrate the ability to create great UX balanced with complex legislation and legacy clients contracts.