Product Manager Claims
Job Location:
Bournemouth - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Product Manager - Customer Journey
Stockport Hybrid - 2 days per week
Up to% bonus benefits
We are recruiting for a Product Manager to join a leading UK insurance organisation and help improve the way customers advisers and brokers access support.
The business receives 100000 calls every month so theres a huge opportunity to improve customer journeys increase self-service and reduce unnecessary calls.
This is a strategic Product Manager role with around 80% Product Management and 20% Product Ownership. Youll be looking 1218 months ahead owning the product strategy and roadmap and driving meaningful business change.
What youll do
- Own the product strategy and roadmap
- Identify ways to improve customer journeys and reduce unnecessary contact
- Use customer feedback and data to identify opportunities
- Work closely with Technology Design Operations and wider business teams
- Manage and influence senior stakeholders
- Lead workshops discovery and product shaping
- Prioritise the backlog based on customer and business value
- Turn business needs into clear requirements and user stories
- Measure the impact of changes and continually improve
What were looking for
- Strong Product Owner and or Management experience
- Proven experience owning product strategy and roadmaps
- Excellent stakeholder management and influencing skills
- Strong Safe Agile experience
- Customer-focused and data-driven approach
- Someone who is comfortable working across the wider business rather than staying in their own lane
- Experience in insurance financial services customer servicing or contact centres would be beneficial
If youre a Product Manager looking for a role where you can make a genuine business and customer impact Id love to hear from you.
Required Experience:
IC
About Company
Talent Locker offer IT Recruitment Services and Workplace Recruitment Services, placing quality candidates in all change-related roles, across the UK.
