Product Manager – AI Product Engineering

Overview:

We are looking for a Product Manager to support the build rollout adoption and continuous improvement of AI-powered products used across Guidepoints expert-network operations.

This role sits at the intersection of product management product operations workflow automation AI adoption and internal tools. The ideal candidate is a hands-on problem solver who can work closely with users engineering QA design operations and leadership to turn high-friction workflows into reliable scalable product systems.

The Product Manager will support a portfolio of mature and emerging initiatives by writing clear requirements managing user feedback looking at adoption usage data & analytics triaging issues supporting UAT and helping teams make data-driven product improvements. This role is especially important as Guidepoint expands its use of AI automation and human-in-the-loop workflows across complex operational processes.

What Youll Do:

Product Delivery & Execution

• Partner with engineering QA UX and business stakeholders to support timely and high-quality delivery of product improvements.
• Participate in sprint planning backlog refinement UAT release readiness and post-release review.
• Help ensure features are tested against real user workflows edge cases business rules and operational expectations.
• Support rollout planning user onboarding training and adoption follow-ups for new and existing product capabilities.

Product Operations & Workflow Support

• Act as a day-to-day product contact for users
• Triage bug reports user questions change requests and product feedback.
• Translate recurring themes into clear product requirements tickets acceptance criteria and follow-up actions.
• Maintain strong product hygiene across Jira Confluence release notes user documentation and training materials.

AI Workflows & Tools

• Work with product and engineering teams to ensure AI-driven features are usable measurable and aligned with real business workflows.
• Help identify where automation is working well where users are intervening and where product improvements are needed.

Metrics Adoption & Continuous Improvement

• Track product adoption usage user friction defects release outcomes and operational impact.
• Build and maintain lightweight dashboards recurring reports and product health views.
• Synthesize input from users support channels usage data QA findings and stakeholder feedback to recommend product improvements.
• Support quarterly and sprint-level planning by bringing structured insights on product performance adoption gaps and user pain points.

Cross-Functional Communication

• Coordinate across Product Engineering QA UX Client Services Operations Compliance and other stakeholder groups.
• Communicate product updates known issues release timelines and training needs clearly to internal teams.
• Help ensure feedback is gathered before and after delivery and that product decisions are grounded in user needs business impact and operational realities.

What You Have:

• 24 years of experience in Product Management Product Operations Business Analysis or Workflow Automation roles.
• Strong ability to translate ambiguous business problems into clear requirements user stories acceptance criteria and delivery plans.
• Comfort working with engineering QA UX and business stakeholders in an agile environment.
• Strong communication skills verbal & written including product documentation release notes training material and stakeholder updates.
• Analytical mindset with experience using product metrics dashboards user feedback and operational data to guide product decisions.
• Familiarity with AI products LLM-powered workflows recommendation systems human-in-the-loop design or automation products is strongly preferred.

What We Offer:

• Competitive salary bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour Social Events Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the worlds best research teams.

Backed by a global network of more than 2 million experts and over 1600 employees Guidepoint delivers real-time access to expertise primary research and actionable knowledge that help organizations make informed decisions. Through consultations surveys events proprietary content and AI-enabled tools we support every stage of the decision-making processfrom developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint our success relies on the diversity of our employees experts and clients which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds identities and experiences can contribute and succeed.

#LI-HYBRID

#LI-TA1