Product Expert

Key Highlights

• Job Title: Product Expert

• Location: Gateshead hybrid working

• Reporting to: Chief Product Officer

• Salary Range: 35000 - 42000 (depending on experience)

About Us

SaleCycle is redefining how brands convert engage and retain customers through AI-driven experiences across the entire customer journey.

SaleCycle combines real-time onsite personalisation and intent scoring with offsite activation across email SMS and paid channels enabling brands to identify engage convert and re-engage customers with precision.

What we do

• We provide a full-funnel Agentic Marketing Platform combining:

• Real-time behavioural analytics and intent scoring

• AI-powered search recommendations and agentic decisioning

• Onsite personalisation and A/B testing

• Cross-channel activation (email SMS paid media)

• CRM/CDP integrations and first-party data orchestration

• Retail media and monetisation capabilities

Who we are

We are a global team of 90 people across the UK France Spain Italy and Eastern Europe.

We are profitable growing and operating with a clear mindset:

• We build not maintain

• We prioritise outcomes over activity

• We operate with low ego and high accountability

• We challenge ourselves to step outside our comfort zone

Our Values

At SaleCycle we care about people; its our top priority. We prioritise well-being growth and innovation continuously pushing boundaries as a team and a company.

• Continuous Innovation: Collaborate innovate and celebrate!

• Premium Execution: Excellence Delivered Every Time!

• High Curiosity: Embrace your inner child - ask why and listen!

• Proactive Collaboration: United we work together and lead the way!

• Ultimate Passion: Infuse passion into every action!

Job Summary

We are seeking a proactive and detail-oriented Product Expert to join our Product this role you will be instrumental in empowering our teams to use our product effectively and consistently ensuring homogeneous standards. You will also act as a bridge between internal teams and the product roadmap by gathering prioritising and sharing actionable feedback for continuous improvement. If you are passionate about creating seamless learning experiences driving cross-team collaboration and contributing to the success of our product wed love to hear from you!

Key Responsibilities

Training & Education

• Deliver comprehensive product training sessions to collaborators

• Develop and manage an e-learning program to onboard new hires and enhance product understanding

• Create and maintain with our Sr. Product Expert and a Product Marketing Manager an up-to-date compliant user guide for the product to frame its usage across the organisation

Support & Engagement

• Monitor and respond to employee queries on the ask- Slack channels promptly and effectively

• Organise feedback sessions with the CSMs aggregate insights and collaborate with the Product team to prioritise fixes and enhancements in the product roadmap

Compliance & Consistency

• Ensure consistent compliant use of the product across teams in adherence to our standards

• Make the link between the structure of the commercial offer and the use of the product accordingly

• Support the pre-sales assessment of the work to be carried out for clients according to the products they have subscribed to and the structure of their websites

Collaboration & Improvement

• Work closely with cross-functional teams to identify and address training gaps and process improvements.

• Contribute to technical discovery sessions on innovation development areas

Qualifications & Experience

• Proven 2-5 years experience in a product-related and/or presales role

• Organisational rigour and proactivity.

• Ability to prioritise and handle multiple tasks simultaneously.

• Excellent written and verbal communication skills with experience creating user guides training materials and e-learning programmes.

• Adept at facilitating training sessions and fostering engagement across different teams.

• Experience gathering and analysing feedback to inform product improvements is a plus.

• Familiarity with collaboration tools (Slack Confluence and project management platforms)

Perks & Benefits

We value our employees at SaleCycle so we offer great benefits and incentives in addition to a competitive salary. Please note benefits may vary by country.

Flexible hybrid working

25 days annual leave public holidays your birthday off

Health Cash Plan

Employee Assistance Program (EAP) including 24/7 GP access

Life Insurance

Up to 5% matched pension contribution

Tech & Cycle to Work salary sacrifice schemes

Annual company meet-up

Monthly social fund

Enhanced parental leave

Volunteering Days

Long Service Awards

Support & Equal Opportunities:

If you have a medical condition or require adjustments to our process let us know so we can support you and ensure you have the best possible interview experience.

We are an equal opportunities employer and value diversity. We do not discriminate based on race religion gender nationality sexual orientation marital status disability or age.

Interested Apply now!

Wed love to hear from you! If youre excited about this opportunity and want to be part of a fast-moving innovative team apply today.