Product Engineer (NPI)

Job Description/Preferred Qualifications

This role will be based in Celtic Lakes. Our new 237000-square-foot Newport facility provides additional production and customer collaboration spaces including 25000 square feet of R&D clean rooms 35000 square feet of state-of-the-art manufacturing space and tool demo areas all designed to support development of semiconductor process technologies across advanced packaging power devices microelectromechanical systems (MEMS) radio frequency (RF) and photonics sector technology!

The NPI reports through the KLA Service Organisation (KLAS) team headquartered in Milpitas CA. KLAS is our service organisation that consists of Service Sales and Marketing Spares Supply Chain management Field Operations Engineering Product Training and Technical Support. The KLAS organisation partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics image processing and motion control with worldwide service engineers 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Primary Responsibility

As a Product Engineer (Sustaining & NPI) you will support a portfolio of surface and mechanical metrology systems including Nano-indentation Stylus Profilers and Optical Profilers!

This role focuses on improving service infrastructure supporting incremental product changes and improving field execution across an established install base. You will act as the Voice of Service ensuring service strategies tools and processes scale optimally with evolving customer and product needs. See specific responsibilities below:

Responsibilities:

Service Infrastructure & Strategy

• Drive consistency and scalability of service models across shared platforms
• Improve service workflows tooling calibration processes and parts strategies

Incremental Product Support

• Partner with engineering on product updates (hardware software features)
• Assess and implement impacts to serviceability training and spare parts

Product Support Plan (PSP)

• Maintain and evolve PSPs using field data to refine cost reliability and PM strategies
• Find opportunities for cross-product standardisation and simplification

Field & Customer Support

• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions

Training & Knowledge Scaling

• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs troubleshooting flows and knowledge systems

Install & Continuous Improvement

• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork

Travel

• Domestic and international travel required (<25%)

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:

• A Bachelors degree in Engineering
• Excellent technical writing and documentation skills
• Expertise in Basic Microsoft Software Packages
• Excellent presentation skills and a proven level of comfort in front of various audiences
• Demonstratable problem solving skills and understanding of their business impact
• An eagerness to learn new technologies processes and techniques

Preferred Qualifications

• Project Management Experience with demonstrable experience across multiple subject areas
• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
• Demonstrated experience with manufacturing control systems (ERP PLM etc.) and customer management systems (CRM).
• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
• MS Project and Visio experience

What we will offer you

KLAs benefits package includes:

Annual leave starting at 25 days (plus bank holidays) contributory pension scheme cash health plan cycle to work scheme global bonus plan share scheme rewards scheme life assurance.

Minimum Qualifications

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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