Product Director – FinCrime & Operations Platform

We are looking for a Product Director to own and evolve the internal platform that powers Risk Compliance and Financial Operations at Wise.

As money moves instantly across borders bad actors move just as fast. The Mitigation Platform Squad is a 30-person cross-functional organization (spanning three distinct teams) dedicated to building the next generation of our operational infrastructure.

Your mission is to move our operations from manual review engines to AI-augmented predictive workflows ensuring we scale our customer base exponentially without scaling our operational headcount at the same rate.

What You Will Build & Own:

You will lead the overarching product strategy for how we collect customer risk data route tasks and handle complex financial crime investigations. Specifically your squad focuses on three core pillars:

• The 360 Customer Data Engine: Revolutionize how we collect ingest and synthesize customer information. You will build frameworks that aggregate complex data points into a unified real-time risk profile giving analysts instant context without the hunt.
• Intelligent Case Handling & Workflows: Own the end-to-end case management experience. You will build flexible customizable workflow engines that empower operational teams to design test and deploy new compliance rules and investigation paths accelerating our time-to-market against new threat vectors.
• The AI & Automation Foundation: Set the architectural and product blueprint for augmenting human intelligence. You will integrate machine learning LLMs and smart automation into the daily workflow of analystsfrom automated data summarization and predictive task routing to AI copilots that draft investigation summaries and highlight anomalies.

Key Responsibilities

• Lead a 30-Person Multi-Team Squad: Provide strategic vision product coaching and execution leadership to three cross-functional teams of engineers designers and analysts.
• Pioneer AI-Augmented Operations: Identify high-friction manual processes in KYC EDD (Enhanced Due Diligence) and fraud investigation partnering with Data Science to deploy automated decisioning and generative AI assistance.
• Unify the Operational Stack: Oversee the consolidation of fragmented tooling into a seamless cohesive platform standardizing core risk quality assurance (QA) and workforce management (WFM) processes globally.
• Drive Cross-Functional Alignment: Act as the primary bridge between global product teams compliance officers and operational floor managers ensuring platform improvements directly drop our cost of servicing.
• Operate as a Player-Coach: Seamlessly zoom out to set a 2-year platform vision and zoom in to unblock technical architectural decisions or analyze operational workflow bottlenecks.

Qualifications :

What Were Looking For

• Platform & Scale Experience: You have built and scaled complex platforms internal operating systems or B2B SaaS products supporting thousands of daily active users or millions of end-consumers. You understand the intricate architecture required for high-availability low-latency workflows.
• AI & Automation Intuition: You dont need to be a machine learning engineer but you know how to productize data science. You look at a manual operational workflow and immediately see how smart heuristics predictive models or LLM summarization can 10x human output.
• Proven People Leadership: You have experience hiring onboarding and mentoring Product Managers (both ICs and Leads). You know how to build a high-context autonomous culture across multiple distributed sub-teams.
• Relentlessly Data-Driven: You self-serve with SQL/data tools to uncover operational bottlenecks quantify friction and measure the ROI of automation. You tell compelling stories with data to rally engineering and compliance around a shared metric.
• Consumer-Grade Mindset for Internal Tools: You reject the idea that internal operational tools should be clunky or slow. You care deeply about UX design and developer/analyst ergonomics.

Additional Information :

Were people without borders without judgment or prejudice too. We want to work with the best people no matter their background. So if youre passionate about learning new things and keen to join our mission youll fit right in. Where and what you studied isnt important to us. If youve got great experience the right skills for the role and youre great at articulating your thinking wed like to hear from you.

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time