Product & Demo Equipment Administrator

ETC a global leader in entertainment and architectural lighting rigging and control solutions is seeking a Product & Demo Equipment Administrator to join our Marketing team in London.

In this role youll spend much of your time working hands-on with ETC products preparing testing configuring inspecting and coordinating equipment for demonstrations training events and customer use. Supporting this work is a strong administrative component including inventory management record keeping logistics coordination and equipment tracking. Were looking for someone who enjoys working directly with technology while also maintaining the organization and processes needed to support a busy product demonstration program.

Success in this position requires exceptional organization attention to detail and a genuine interest in ETC technology and its real-world applications. Candidates with existing knowledge of ETC product lines entertainment technology or related industry equipment will be especially well positioned to succeed.

Responsibilities include coordinating demo equipment maintaining accurate inventory records preparing and testing products and supporting sales training and customer-facing activities. This role offers a unique blend of administrative coordination and hands-on technical work making it ideal for someone who enjoys both managing details and working directly with equipment.

Representative Responsibilities
Demo Equipment coordination & control
Manage all incoming demo and loan requests across UK and assigned territories
Schedule allocate and track demo equipment using internal systems (e.g. Current RMS / SAP)
Ensure availability of equipment aligned with sales and training needs
Monitor loan durations and proactively chase overdue equipment
Maintain accurate records of all demo movements usage and location
Prepare and test all equipment to the highest of presentation and safety standards creating a positive customer experience of the product and the company
Check all equipment on return for damage missing parts etc.
Coordinate basic maintenance repairs or replacements as needed
Work with technical teams to resolve faults or configuration requirements
Maintain accurate inventory records for all demo and training equipment
Support cycle counts and investigations of discrepancies
Monitor condition utilisation and lifecycle of demo stock
Produce reports on equipment usage idle stock and losses/damage
Act as a key point of contact for demo-related queries
Resolve issues relating to equipment availability delivery or returns
Maintain clear and proactive communication with Sales Team Management and Customers
Shipment coordination
Generate all required shipping documentation (packing slips acknowledgements)
Coordinate with internal logistics teams
Ensure timely delivery for demos events and training sessions
Sales Training & Event support
Support internal and external demos customer visits and sales events
Provides meeting services assistance as requested including greeting Trainees and building tours
Coordinate equipment for training sessions trade shows and roadshows working under the direction of the Marketing Events team
Completes other duties as assigned

Minimum Requirements
DipHE or 3-4 years of increasingly responsible positions in technical role
Experience in a team environment
Knowledge of ETC product or industry related equipment
Knowledge of business systems (SAP Current RMS etc.) desired
Ability to handle confidential proprietary information in a professional manner
Ability to interact with other employees work as a team
Excellent communications and interpersonal skills
Proven ability to work independently
Ability to read and understand written and verbal instructions
Ability to read speak and understand English
Ability to use Microsoft Word Excel Outlook Power Point etc.
Ability to type documents/reports and create presentation materials
Able to project a friendly and professional demeanor
Able to work well under pressure
Proven ability to multitask
Excellent organizational skills and attention to detail
Analytical skills ability to understand relationship between transactions
Ability to lift according to Health and Safety guidelines

Required Experience:

Unclear Seniority