Product Associate Pensions

Product Associate - Pensions JPM PI UK

Role overview

JPMorgan Personal Investing is looking for an Associate or Senior Associate Product Manager to manage the day-to-day operations of our existing pensions proposition. Youll work with engineering design content operations risk/compliance and external platform partners to deliver improvements to the end-to-end customer experience reduce frictions and failure demand and strengthen operational performance.This is ahands-on individual contributorrole based inLondon (5 days per week in office).

What you will do (key responsibilities)

• Own roadmap for pensions business:Identify customer pain points prioritise fixes and enhancements and drive measurable improvements across journeys (e.g. onboarding contributions transfers retirement flows servicing).
• Incident/issue ownership and closure:Act as product owner for customer incidents and defectstriage size impact agree priority coordinate delivery and validate outcomes to ensure timely high-quality closure.
• Jira ticket management:Create and manage Jira tickets end-to-end (stories bugs spikes) ensuring high-quality problem statements clear acceptance criteria appropriate prioritisation and accurate status tracking; run backlog refinement and keep boards clean actionable and aligned to agreed SLAs.
• Root cause and prevention:Partner with engineering operations and vendors to identify root causes prevent recurrence and reduce incident volume through permanent fixes and control improvements.
• Corrections / governance forum reporting:Prepare and present updates into corrections forums and relevant governancesummarising incident themes remediation plans delivery status customer impact and outstanding risks/decisions.
• Stakeholder visibility and management reporting:Provide regular structured reporting to management and cross-functional stakeholders (Product Ops Engineering Risk/Compliance Customer Support) on product performance incidents backlog health SLAs and key dependencies.
• Prioritisation and backlog management:Maintain the backlog balancing customer impact regulatory risk operational stability and engineering capacity; ensure clear definitions of done acceptance criteria and release readiness.
• Cross-functional coordination:Be the connective tissue between pensions business stakeholders customer support operations engineering and platform partnersensuring fast clarity on requirements ownership and timelines.
• Continuous improvement in ways of working:Improve triage processes incident taxonomy comms templates and metrics so the BAU engine runs predictably and transparently.
• Regulatory and governance alignment:Ensure BAU changes fixes and customer communications align with financial services governance and regulatory expectations.

Required qualifications capabilities and skills

• BAU product management experience:Demonstrated experience running a product areas day-to-day healthincident/defect ownership prioritising fixes and driving continuous CX improvements.
• Strong Jira discipline:Comfortable working in Jira daily; able to maintain a high-quality backlog (well-formed tickets good hygiene clear prioritisation effective refinement) and drive throughput without losing clarity or auditability.
• Ownership and execution:Ability to drive issues to closure across multiple teams remove ambiguity and keep work moving with clear next steps and accountable owners.
• Customer-first problem solving:Strong analytical skills to quantify impact (volume severity customer harm/friction) prioritise effectively and validate that fixes improve outcomes.
• Stakeholder communications:Comfortable creating crisp updates for senior audiences and forums; able to explain trade-offs risk and progress clearly.
• Technical fluency:Confident working with engineers to understand systems behaviour; able to interpret logs/telemetry at a high level understand APIs and integrations and translate findings into product requirements.
• Education:Bachelors degree (or equivalent practical experience).

Preferred qualifications capabilities and skills

• Domain experience:Experience in pensions and/or UK retail investing; defined contribution D2C pensions experience is a strong plus.