Processing Services Technician

Join us as Processing Services Technician

Talbot is an international insurer and reinsurer operating within the Lloyds market through Syndicates 1183 and 2019. We have been part of AIG since 2018 and our ambition is to be AIGs Centre of Excellence at Lloyds. Headquartered in London Talbot has offices in New York and Singapore and over 300 people working across these three locations.

Syndicate 1183 underwrites multiple classes of business including Political Violence/Terrorism Marine Energy (off-shore and on-shore) Marine and Energy Liability Hull Cargo and Specie Political Risk Property Accident and Health Financial Lines Cyber Alternative Risks Non-Physical Cyber and Treaty Reinsurance.

How you will create an impact

The rolewillrequirea good knowledge of theLloyds marketand a good understanding oftheInsurance/ Reinsuranceindustry. An understanding of all Classes written by the Overseas offices is needed to ensure right first time processing is completed within SLAs

• Timely processing of claims information ensuring the team maintain Service Level Agreements
• Identifying and assisting with Operational improvements
• Monitor claims processing mailbox and process all post received into mailbox within Processing Services SLA
• Maintain electronic claims files within Processing Services records per agreed procedures
• Update internal workflow system CycloPS Claims with accurate claim information
• Complete accurate and timely data entry into Enterprise Risk (Brokasure system)
• Transmit claim transactions into CLASS and ECF for Talbot claims adjuster review
• Review and resolve queries raised by Talbot Claims or Xchanging Claims technicians within CLASS
• Produce accurate documentation for presentation to Talbot Finance to ensure timely payment of claims and fees
• Provide excellent customer service by responding promptly to all queries from brokers and internal stakeholder within the claims mailbox
• Support ad-hoc premium tasks if required ensuring the processing team maintain Service Level Agreements
• Support Audit requests through prompt response to data requests

What youll need to succeed

• Brokasure Enterprise (Enterprise Risk and Enterprise Accounts) preferred
• Xchanging systems including Insurance Portal and Insurance Market Repository preferred
• Microsoft word and excel
• Excellent communication skills with all levels of staff
• Knowledge of the Lloyds Market and the classes of business written at Talbot

Ready to take your career to the next level We would love to hear from you.

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American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

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