Process Impr. Specialist, GOX Ops Excellence

At Amazon we believe that every day is still day one. A day to take the first step look forward to new challenges and make your ideas come to life. Thats the energy and passion behind Amazon and today is your day to be part of it.

The Process Improvement Specialist leads and develops Customer Delivery Excellence across Amazons European middle-mile operations including Sort Centres cross-docks and inbound cross-dock nodes in a cross-functional environment with Operations Analytics Transportation and stakeholders across the Supply Chain.

In this role you will bring proven performance management mechanisms from Amazons Fulfilment Centres and scale them across the middle mile. You will establish a structured daily performance management cadence that gives operations clear visibility of the metrics that drive on-time reliable and cost-efficient delivery managing the in-process measures that protect customer outcomes before misses occur.

You will define and monitor relevant metrics connect them to shop-floor processes and identify opportunities for performance improvement along with corrective and preventive actions. A key focus of this role is driving container fill rate improvement a priority requested by our network partners reducing wasted transport capacity and unnecessary cost across the middle mile.

You will provide in-depth data analysis for decision-making develop projects and initiatives and present them to senior management at regional level. While we centre on EU you will own the design and roll-out of your initiatives with the potential to scale globally.

The role requires the ability to communicate and influence at all levels strong process understanding and a solid analytical background. You will strive to excel against Amazons highest standards increasing customer satisfaction by providing fast reliable world-class service. The successful candidate will have strong project management skills operations management experience and analytical capability and will be comfortable facilitating ideas and working from concept to execution.

We are seeking someone with passion for process improvement and program management and a background in Operations Transportation Supply Chain or Analytics to join our EU team. You want to find out what we do not know yet and equip your stakeholders with the data to make the right decisions for a superb customer delivery experience.

Please note: This job is advertised for the London office but can be located at any EU Fulfilment Centre Sort Centre or Corporate Office.

Key job responsibilities
- Establish and lead a structured daily performance management cadence across middle-mile nodes scaling proven Fulfilment Centre mechanisms to Sort Centres and cross-docks.
- Drive container fill rate improvement reducing under-utilised trucks and volume left on site as a priority workstream requested by our network partners.
- Act as an ambassador and enabler for our front-line teams making sure we detect problems ahead of customer impact identify root causes and implement corrective actions.
- Define monitor and connect the metrics that drive on-time reliable and cost-efficient delivery to shop-floor processes.
- Collaborate with internal and external stakeholders (Operations Central Flow Supply Chain Transportation Commercial Carrier teams and ICQA).
- Implement new processes and methodologies across the organisation building local capability so improvements sustain without constant central support.
- Develop assessments and reports to quickly understand the business impact of trends and make decisions based on available data.
- Deliver reporting and analysis through tools portals and reports; pull and report data from multiple databases (using Excel SQL and/or other data management systems) and perform ad hoc analysis as required (coding skills are optional).
- Travel up to 30% of the time to support site roll-outs and stakeholder engagement.


About the team
The Global Operational Excellence (GOX) team part of the EU STEP (Supply Chain Transportation Planning & Operational Excellence) organisation is the engine of operational excellence across Amazons fulfilment network. Our mission is to give operations the capabilities tools and daily management mechanisms to deliver flawless fulfilment: on time at speed and at the lowest possible cost. We build the standards training and routines that turn performance into a managed system rather than a daily fire-fight and our work spans Fulfilment Centres Sort Centres and the wider middle-mile network.

This role takes mechanisms proven in our Fulfilment Centres and extends them across miles where structured daily performance management is a big opportunity. You will work with people across many disciplines some working with physical products on the floor others analysing data to help the whole business make smart decisions all focused on getting products to customers even faster than Amazon is already known for.

- Bachelors degree or equivalent qualification in Math Engineering Science or Business
- Experience in transportation or supply chain
- Experience using Excel and querying relational databases with SQL (or other query language) and working with large complex data sets to design models and scenarios

- Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL databases and Excel in a business environment
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross-functionally with tech and non-tech teams including operations

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