Print Service Desk Technical Customer Support Engineer Level 4

Description -

Job Summary
This role is responsible for effectively resolving simple to moderate technical problems involving hardware and software and guiding customers proactively to prevent problems. The role represents the organization in various activities and constructs presents and documents technical solutions tailored to client requirements. The role evaluates unique installations or configurations contributes to the Knowledge Management System (KMS) collaborates with team members to meet SLA demands and applies professional expertise to independently resolve problems within moderate scope.

Responsibilities
Resolves simple to moderate technical problems effectively encompassing hardware and software encountered through interactions with internal and external businesses as well as end users utilizing proactive notification systems.
Guides customers proactively to mitigate the occurrence of problems while also representing the organization through activities such as customer visits participation in industry conferences/trade shows and vendor meetings.
Constructs presents and documents comprehensive technical solutions that cater to specific client requirements.
Evaluates complex or unique installations or configurations and provides recommendations for effective resolution.
Validates solutions to ensure they align with and meet customer-specific requirements effectively.
Facilitates partner integration through well-documented processes and technical guidance.
Articulates case summaries resolutions and contributes to the Knowledge Management System (KMS) through both written and verbal communication.
Collaborates with team members as needed to meet internal or external business and end user Service Level Agreement (SLA) demands.
Develops conclusions recommendations and written reports contributing proactively through research and data analysis support and sharing knowledge to foster a knowledge management culture.
Works independently on moderate scope problems applying professional expertise exercising judgment and resolving various issues by following company policies and procedures.

Education & Experience Recommended
Four-year or Graduate Degree in any area or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience preferably in remote support telephone support technologies and customer environments or a related field or an advanced degree with little or no work experience.

Preferred Certifications
NA

Knowledge & Skills
Amazon Web Services
Automation
Computer Science
Customer Relationship Management
Customer Support
Debugging
Java (Programming Language)
Linux
Operating Systems
Product Support
Python (Programming Language)
Root Cause Analysis
Scripting
Software As A Service (SaaS)
SQL (Programming Language)
TCP/IP
Technical Services
Technical Support
Unix
Workflow Management

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
Responds to routine issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal