Principal Product Manager KYCKYB

About The Team

The Global KYC and Onboarding Squad is improving Wises KYC and onboarding experience by reducing three things at the same time:

• Financial crime risk by making reviews controls and decisioning more effective.

• Operational cost by automating repeatable work and improving how agents handle complex cases.

• Customer friction by making verification clearer faster and easier to complete.

Business Onboarding Verification focuses on business customers. Businesses are not simple identity objects: they are legal entities connected to directors shareholders UBOs authorised signatories employees documents registry data vendor data ownership structures risk signals and market-specific requirements.

That makes KYB one of Wises most complex verification domains. It is also one of the biggest opportunities to improve customer experience reduce manual work improve control quality and build better risk decisioning.

About The Role

We are hiring a Product Manager to own one of the workstreams within Business Onboarding Verification. Each PM within the team owns a complex product area end to end from discovery and roadmap through delivery measurement and iteration.

These are not generic AI programme management or stakeholder coordination roles. You will coordinate complex work but the core of the job is product ownership: defining the problem shaping the solution making trade-offs explicit setting success metrics launching safely and ensuring each change improves KYB as a product.

What You Will Own

• Own the product roadmap for one BOV workstream from discovery through launch and iteration.

• Identify the highest-value problems using customer friction operational cost manual review load risk impact regulatory need and delivery readiness.

• Translate ambiguous KYB problems into clear product requirements launch criteria success metrics and learning loops.

• Partner with Engineering Analytics/Data Science Product Compliance Risk Operations regional teams vendors support partners and adjacent PMs.

• Define launch metrics and guardrails across customer impact manual review load operational adoption control quality false positives false negatives auditability monitoring and rollback.

• Build feedback loops from agents QA assurance customer outcomes support contacts downstream risk signals and vendor/model performance where relevant.

• Balance tactical delivery with long-term product foundations.

What Success Looks Like In The First 6-12 Months

• Your workstream has a clear roadmap with explicit priorities and measurable outcomes.

• The team has shipped meaningful product improvements not just analysis or coordination.

• Product changes are safer to launch because metrics guardrails monitoring fallback paths and ownership are clear.

• Cross-functional partners understand what is being solved why it matters who owns what and how success will be measured.

• KYB becomes faster more measurable more auditable and easier for legitimate businesses and agents to navigate.

This Role Gives You The Opportunity To

• Work on one of the most important regulated onboarding domains at Wise.

• Improve the experience for business customers and the agents reviewing their cases.

• Build practical AI automation decisioning controls and platform foundations in a real operational environment.

• Work across Product Engineering Compliance Risk Operations Analytics regional teams and vendors on high-stakes problems.

• Shape how Wise moves from fragmented manual review and tactical control work toward reusable measurable KYB capabilities.

Qualifications :

What We Are Looking For

• You have product management experience owning complex work from discovery through delivery and measurable outcomes.

• You are comfortable in data-heavy risk-sensitive operational regulated onboarding payments trust and safety compliance or fintech domains.

• You can reason with data and metrics including denominators baselines segmentation sample bias data quality attribution limits and guardrails.

• You can translate ambiguous product risk compliance or operational problems into clear requirements launch criteria and iteration plans.

• You understand that regulated product delivery needs evidence auditability operational readiness monitoring and ownership.

• You communicate clearly make trade-offs explicit and can create alignment without formal authority.

Strong Additional Signals

• Experience in KYB KYC business onboarding financial crime identity fraud risk decisioning compliance tooling operational tooling payments or regulated fintech.

• Experience with AI LLMs ML models document intelligence decisioning systems vendor evaluation or agent-assist tooling.

• Experience turning remediation audit or control gaps into product or platform improvements.

• Experience reducing manual operations through automation workflow redesign better data internal tools QA/assurance processes monitoring or dashboards.

• Experience with legal entities ownership structures UBOs directors shareholders authorised signatories business registries or complex evidence workflows.

Additional Information :

• Base salary: 120-148K (based on experience & interview outcomes)

• Restricted Stock Units (RSUs) & a variety of other benefits: Wise Benefits

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

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Remote Work :

No

Employment Type :

Full-time