Principal Business Readiness Manager

Job Title: Principal Digital Business Readiness ManagerFunction: D & T - Customer Digital Experience TeamLocation: Hybrid working - based in ourNottingham officeContract type: PermanentSalary: 60994 with potential to rise to 71758 over 3 yearsClosing Date: Thursday 3 September 2026We have an exciting opportunity within NHS Supply Chain for a Business Readiness Manager to join our Digital Experience part of the Digital Experience team you will be responsible for owning the definition and implementation of business processes and support activity to successfully integrate our digital experience platform capability into both business and customer environment by leading all readiness activities and ensuring the business are prepared for the changes using change methodology such as ADKAR as well as creating materials to support the user experience once the change is day you will Own the definition and implementation of business processes to successfully integrate our digital experience platforms capability into both business and customer business readiness assessments within the project and create plans to manage any gaps across the business training or communication needs prioritising resource against potential impact to business closely with the project and programme teams to deliver change and collaborating with all business areas to ensure a joined-up experience for end users highlighting any risks feedback or potential opportunities. Establish KPIs to measure the performance of business readiness activities and seek to implement improvements in activity to drive outcomes of business readiness assessments and performance so that senior stakeholders have confidence in the organisations readiness for change to then deliver to time budget and and implement activation and adoption strategies using ADKAR methodology that drive successful change outcomes and maximise user deliver and continuously optimise training communications and promotional materials and activities ensuring alignment with adoption objectives key performance indicators (KPIs) and user needs to increase awareness capability and and oversee the end-to-end User Acceptance Testing (UAT) and End User Testing process test strategy and develop a small team comprising a Business Readiness Manager and a Test Analyst providing leadership coaching workload prioritisation and performance for establishing and facilitating user feedback councils and engagement forums gathering insights identifying improvement opportunities and ensuring stakeholder feedback informs product enhancements adoption strategies and continuous improvement that business readiness and adoption activities are built into the governance frameworks for change the digital and wider business teams on the resolution of readiness and adoption related risks and can we offer youWe want to reward you for your passion enthusiasm and hard work so we offer much more than a competitive salary:Hybrid working opportunities giving you the flexibility to work collaboratively in the office and recognise our employees hard work and contributions with annual bonus schemes long service and colleague recognition awards.27 days holiday plus bank holidaysWe are dedicated to your development through in-house training support and access to external qualifications to maximise your potential.A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance ProgrammeGenerous pension scheme (with us contributing 12% when you contribute 6%)Access to our Flexible Benefits Scheme where you can choose from a variety of benefits such as Life Insurance Critical Illness Cover Income Protection Health Cash Plan Dental Insurance and additional pension contributions that suit you.2 days of paid volunteering leave allowing you to give back to your to many discounts from the Blue Light Card to NHS Supply Chain who are weOur role is to support the NHS to save lives and improve health. We are a part of the NHS family and our role is to source deliver and supply healthcare products services and food for NHS trusts and healthcare organisations across England and serve every NHS Trust and operate a national network of distribution centres managing relationships with more than a thousand suppliers and delivering more thanorders each year to more than 17000 all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient skills will help you thrive in this roleExpert written and verbal communication skills particularly when explaining the vision and key messages of business readiness to manage conflicting requests and priorities as well as setting and delivering to realistic planning skills with a proven ability to plan and deliver a project from end to organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and successfully with others valuing and using the different skills and expertise of colleagues across an organisation to achieve business to take data from multiple sources and analyse to present recommendations to senior stakeholders via clear and concise presenting and to understand structures and business priorities and build credibility and solution-focused with ability to see the wider context in which you are be a team player with strong collaboration skills and a demonstrated ability to lead effectively across in working alongside development and management of complex digital experience platforms and agile Inclusive Commitment At NHS Supply Chain we are committed to building an inclusive environment where difference is not only valued but celebrated giving everyone the opportunity to thrive in their career. Developing our people is key to our success so if this role sounds like the right next step in your career but your experiencedoesntmatch perfectly with the job advert we encourage you to still to complete our application form and requireadditionalsupport Reach out to our Talent Acquisition team will be happy to help you with alternative ways to apply.