Prime Financial Services Client Service Analyst

If you want to be instrumental in delivering unparalleled client service and operational excellence across complex synthetic derivatives you have found the right team.

As a Prime Financial Services - Client Service Analyst within JP Morgan Chase you will join a client-facing Middle Office team supporting synthetic Prime Brokerage activity with a core focus on equity swaps and other delta-one/synthetic products.

You will be accountable for the day-to-day client experience across the trade lifecycle - handling trade matching and exceptions lifecycle events and cashflows operational inquiries and issue resolution - while partnering closely with Front Office Trading/Sales Product Control Technology Settlements/Cash Processing and other global stakeholders. You will be expected to communicate clearly with clients perform root-cause analysis to reduce breaks and increase straight-through-processing and identify process and technology enhancements that improve service and controls. You will also maintain strong risk awareness and adherence to operational controls while operating in a fast-paced deadline-driven environment.

Job responsibilities

• Act as asingle point of contactfor assigned synthetic derivatives clients on operational topics across the swap lifecycle ensuring timely investigation resolution and clear communication of open items.
• Performtrade lifecycle supportfor equity swaps/synthetic activity including trade matching/allocation exception management lifecycle processing andcashflow managementfor swap payments.
• Partner with internal teams (e.g. Front Office Trading/Sales Account Management Operations Settlements/Cash Processing Product Control Technology) to resolve booking/processing discrepancies and improve end-to-end outcomes.
• Monitor workflow queues and service levels escalating appropriately and contribute totrend/MIS and root-cause analysisto increase STP reduce recurring breaks and drive client/process improvements.
• Support change and project initiatives (including technology enhancements) that improve operational resiliency client reporting/experience and control effectiveness; participate in periodic client reviews and client meetings/visits as required.
• Work with stakeholders to support compliance with relevant regulatory and control expectations for the client activity covered by the team.
  
  

Required qualifications capabilities and skills

• Experience in an operations/client service environment supporting thelifecycle of trades with strong ownership prioritization and ability to work under pressure and deadlines.
• Strong analytical and problem-solving skills with the ability to communicate complex issues clearly to clients and internal stakeholders.
• Demonstrated ability to build effective partnerships across multiple teams and take accountability for end-to-end issue resolution.
• Self-motivated and proactive with a continuous-improvement mindset and willingness to challenge and enhance existing processes

Preferred qualifications capabilities and skills

• Knowledge ofequity swaps / delta-one / synthetic derivativesand the operational implications (e.g. valuations collateral lifecycle events and cashflows).
• Prior exposure to derivatives instruments and cross-product client support in global markets.

• Ability to identify and partner on technology/process enhancements that improve client experience and reduce manual touchpoints.