Practitioner Retention Specialist

This role is about far more than managing renewals.

Youll be an advocate for our practitioners helping them understand the value of remaining connected to Insights while ensuring a smooth and positive renewal experience. Through proactive outreach thoughtful conversations and strong collaboration with colleagues across the business youll help practitioners continue developing learning and making a difference through Insights.

Every renewal you support helps strengthen our practitioner community and extends the positive impact Insights creates around the world.

What Youll Be Doing

Supporting Practitioner Renewals

• Manage the end-to-end Annual Licence Fee (ALF) renewal process ensuring renewals are handled accurately efficiently and on time.
• Work closely with Sales Account Managers and regional teams to maximise renewal success.
• Proactively engage with practitioners considering non-renewal to understand their circumstances and identify opportunities to retain them.
• Champion the value and benefits of the ALF helping practitioners understand the ongoing return on their investment.

Creating Exceptional Practitioner Experiences

• Support practitioners transitioning between organisations or moving from Client Practitioner to Licensed Practitioner status.
• Build positive professional relationships that make practitioners feel valued and supported.
• Deliver a seamless and customer-focused experience at every stage of the practitioner lifecycle.

Managing Data and Insights

• Maintain accurate practitioner information across CRM and business systems.
• Track renewal activity and analyse trends to generate meaningful insights.
• Share retention trends and feedback with the wider business to help shape future strategy and improvements.

Collaborating Across the Business

• Partner with Customer Success Sales Community Marketing and Product teams to create engaging practitioner journeys.
• Contribute to continuous improvement initiatives that simplify processes and enhance the practitioner experience.
• Support a collaborative shared-service culture across teams and global regions.

Qualifications :

What Were Looking For

Were seeking someone who combines attention to detail with genuine care for customers and strong relationship-building skills.

Youll likely bring:

• Experience in customer success customer service account support retention renewals or relationship management.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience using CRM systems such as Microsoft Dynamics 365 or similar platforms.
• Confidence using Excel to track activity analyse trends and support reporting.
• Excellent communication skills with the ability to build trust and rapport.
• Commercial awareness and an understanding of how customer retention contributes to business success.
• A collaborative mindset and enthusiasm for working across teams.
• A continuous improvement approach always looking for better ways of working and delivering value.

Youll thrive in this role if you are:

• Customer-focused and passionate about creating positive experiences.
• Proactive and curious always looking for opportunities to improve retention and engagement.
• Detail-oriented ensuring data and processes are accurate and reliable.
• Collaborative building strong relationships across different teams and regions.
• Commercially aware understanding the importance of renewal revenue and practitioner engagement.
• A strong communicator able to balance empathy confidence and professionalism.
• Driven by growth both for yourself and for those you support.

Additional Information :

Why Join Insights

At Insights youll be part of a global organisation driven by purpose and committed to helping people become the best version of themselves.

In return youll enjoy:

• Meaningful work that positively impacts people and organisations worldwide.
• A supportive and inclusive culture where people genuinely care about each others success.
• Opportunities to learn develop and grow your career.
• Flexible working opportunities.
• The chance to collaborate with colleagues and practitioners across the globe.
• The opportunity to be part of a business that believes understanding people can change the world.

Benefits:

    35 days holidays
    Discretionary Annual Bonus
    Private Medical Insurance
    Income Protection
    Pension Plan
    Health Cash Plan
    Life Assurance
    Electric Car Scheme
    Gymflex
    Employee Giving
    My Advantage Employee Discounts
    Critical Illness cover
    Employee Assistance Program
    Holiday purchase option
    Flexible working

Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: Work :

No

Employment Type :

Full-time