Practitioner Consultant

You will provide risk and control support to one or more areas within Retail or Group Customer Operations. You will help teams identify and manage conduct regulatory and operational risk support control design operation and testing maintain clear risk profiles and interpret regulatory and conduct requirements.

You will also contribute to change and transformation activity help the business respond to regulatory change and promote continuous improvement in risk awareness ownership and control effectiveness. Customer outcomes are at the heart of everything we do. You will bring a basic understanding of the financial services regulatory environment and help teams respond effectively to business regulatory and technology change.

Please note that the Retail and Group Customer Operations Risk team is made up of different level roles and we are currently recruiting for multiple vacancies. There are variations in the level of experience required and in-role responsibilities depending on the role. If you are interested but unsure which role to apply for feel free to reach out to the Recruiting Manager for an informal chat.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach bringing colleagues together across our UK wide estate whilst also supporting generous access to home working. We value our time in the office to solve problems to learn and to feel connected.

For this job youll spend at least two days per week or if part time youll spend 40% of your working time based at either our Swindon London Bournemouth Northampton Dunfermline Sheffield Wakefield Glasgow or Gosforth office.If youre based at our Glasgow office this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location) there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth.If your application is successful your hiring manager will provide further details on how this works. You can also find out more about our approach tohybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change as such applications for redeployment candidates will be prioritised in this recruitment process.

If youre a colleague on long-term absence (for example on parental leave) or a temporary worker please use your personal email address to submit an application.

What youll be doing

You will deliver defined risk compliance and control activities for the business area(s) you are aligned to including risk identification assessment monitoring and reporting. Youll support control design operation and testing providing practical insight and constructive challenge to improve effectiveness.

You will also maintain and support the development of risk profiles and assess risk and control impacts arising from change and transformation initiatives to support effective implementation.

You may be required to interpret and apply relevant regulatory and conduct requirements helping teams operate in line with expectations.

Additionally you will co-ordinate regular and ad hoc reporting requirements and respond to business needs contributing insight and analysis to governance processes.

Youll work collaboratively with colleagues across risk and business teams building and maintaining positive relationships and sharing knowledge and best practice. Youll promote an inclusive positive and proactive risk culture encouraging sustainable ownership of risk and control.

About you

Were looking for someone who brings relevant financial services experience sound judgement and the confidence to influence constructively. As a minimum youll have:

• Relevant experience in risk compliance controls or operational roles within financial services.

• A strong understanding of relevant regulatory requirements and solid knowledge of non-financial risk frameworks.

• Experience of supporting risk identification assessment monitoring reporting or control activity

• The ability to act objectively use sound judgement and provide constructive challenge

• Strong analytical skills with the ability to interpret and report on complex information identify trends or anomalies and present recommendations

• Strong written and verbal communication skills with the ability to collaborate effectively across different levels and teams and build stakeholder relationships

• A clear focus on improving risk and control effectiveness and delivering good customer outcomes

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display in every role:

• Feel what customers feel - We step into our customers shoes using their feedback and insights to empathise with them and to understand their needs so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We dont settle for mediocrity we challenge the status quo taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact we are decisive and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you and where you may have already demonstrated these.

The extras youll get

There are all sorts of employee benefits available at Nationwide including:

• 25 days holiday pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking but fairer more rewarding and for the good of society

We forge our own path at Nationwide.

As a mutual were owned by our members - those customers who bank save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If youre inspired by fairer finances passionate about making a meaningful impact and truly care about our customers youre one of us.

At Nationwide you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team we celebrate what we achieve. As a standard-setter we work for the good of customers communities and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you please click the Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data please read our.

If you want to find out more about using AI in our recruitment process please read morehere.

Disability Confident

Were not just guided by data were driven by the real experiences of our people. Were a Disability Confident Level 3 Leader the highest level.

Thats why were constantly evolving our policies and practices to make sure everyone feels genuinely supported valued and empowered to champion inclusion. Whatever your needs were here to support you. If you need any additional support throughout your application journey email our team atRecruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing so take a moment to check the role is listed on our official careers site and read our guidance on Dont be conned by a job scam.

The hiring manager for this role is Kirstie Hamilton and the main recruitment contact is Sameena Rehman.