Practice Support Assistant

Optical Assistant Vacancy - Haine & Smith Gorse Hill

This is more than a role in optics - its an opportunity to become a key part of a patients journey to better vision and confidence.

As a practice support assistant youll be the first point of contact for our patients and a trusted guide throughout their experience with us. Combining exceptional customer care with developing clinical and technical skills youll play a vital role in delivering outstanding patient outcomes.

With structured training and support youll progress into dispensing spectacles and advising on tailored optical solutions building a long-term career in optics.

• No Sunday or bank holiday working
• Access to Health Cash Plan (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme

We offer a range of benefits designed to support your wellbeing development and work-life balance

We are looking for a part-time 3 days a week Practice Support Assistant to join us in delivering outstanding patient care. Youll play a key role in providing expert advice sharing knowledge on frames and fittings and delivering ongoing care that makes patients feel confident comfortable and cared for.

What Youll Be Doing

Creating Exceptional Patient Experiences

• Welcoming patients and creating a warm professional first impression
• Managing appointments enquiries and correspondence
• Supporting patients throughout their visit with empathy and confidence

Developing Optical Expertise

• Interpreting prescriptions from optometrists
• Advising on frames lenses and styling to suit lifestyle and needs
• Taking precise measurements to ensure perfect fit and comfort
• Supporting contact lens patients with handling and aftercare advice (with training)
• Carrying out initial pre-screening checks as part of the patient journey preparing them for their clinical examination

Hands-On & Technical Responsibilities

• Carrying out adjustments and minor repairs to spectacles
• Checking lenses and frames to ensure quality and accuracy
• Ordering and managing optical products and stock
• Maintaining attractive well-organised frame displays

Keeping the Practice Running Smoothly

• Handling daily administration including payments banking and reports
• Supporting NHS processes and invoicing
• Maintaining excellent practice standards cleanliness and presentation

What Makes This Role Exciting

• Career progression full training to become a dispensing specialist
• Skill development blend of customer care clinical support and technical expertise
• People-focused build lasting relationships and genuinely help patients
• Variety no two days are the same
• Impact directly improve how people see and feel every day

What Were Looking For

Were looking for someone who is passionate about people and ready to grow.

Youll Bring:

• A strong background in customer service
• Excellent communication skills with a natural ability to build rapport
• A positive outgoing and professional approach
• Attention to detail and pride in delivering high standards
• Commercial awareness and confidence recommending products
• A team-focused mindset with flexibility to support across practices

Bonus (but not essential):

• Experience in optics or dispensing
• Full driving licence and access to a car

Your Future With Us

With ongoing training and support youll gain the knowledge and confidence to:

• Dispense spectacles independently
• Provide expert optical advice
• Play a key role in patient care and business success

Above All

Were looking for someone who genuinely cares. Someone who will go the extra mile to ensure every patient feels valued supported and confident in their vision.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.