Post-Sales Solution Engineer
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Job Summary
About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved not just finance. At Pleo were changing that. We build spend solutions that make managing money seamless empowering and surprisingly effective for finance teams and employees alike - with a vision to help all businesses go beyond.
The word Pleo actually means more than youd expect and living by that mantra has been the secret to our success over the last 10 years.
Now were at a pivotal moment in our journey; every move we make has a direct impact on our 40000 customers our business and our collective success. We need people who take pride in uncovering customer needs who turn complex problems into simple solutions challenge the way things are done (respectfully) and always aim high. With great ambitions driving us forward we cant say weve got this whole thing figured out. And frankly thats half the fun! What we can say is that were a driven progressive and importantly a kind bunch of 850 people from over 100 nationalities all committed to delivering the future of business spending together.
About the role
Were looking for a Post Sales Solution Engineer to join our Customer Experience org at Pleo. This is a brand-new function and youll be the one shaping it: youll be the technical expert our existing customers turn to for unlocking value from Pleo by untangling integrations solving configuration challenges and making sure the accounts you touch get the most out of the platform. If youre energised by deep hands-on problem-solving with real customers love the idea of building a function from scratch and want your technical expertise to directly shape how our biggest accounts grow with us this is the opportunity for you.
Who youll be working with and reporting to
Youll report to our Solution Engineering leader and join a Solution Engineering team of 7 working closely with CSMs Account Managers and the Onboarding team. Youll also partner regularly with Product and Engineering to escalate and close out the technical gaps driving churn risk.
What youll be doing
As a Pleo Post Sales Solution Engineer you will:
Conduct tailored product demonstrations presentations and workshops.
Develop and deliver technical proposals RFPs and API workshops.
Understand customer objectives technical environment and accounting needs.
Provide feedback and insights to product and engineering teams.
What you bring
Youll thrive in this role if you have:
3 years of experience in a post-sales technical account management or solutions engineering role working with live existing customers not purely a deal-cycle/presales background.
In-depth understanding of B2B SaaS products APIs and integrations including hands-on configuration and troubleshooting.
Familiarity with accounting principles & financial workflows.
Strong diagnostic instincts with the ability to get to the root cause of a technical problem quickly and turn it into a clear solution for the customer.
Excellent prioritisation skills to manage a portfolio of accounts at different stages of risk simultaneously.
A track record of cross-functional work with CS/Support and Product teams and comfort operating without a fixed playbook in a function thats still being defined.
Why is this role a good fit for you
This role is a good fit for you if:
You want to make a real technical impact on the accounts that matter most to Pleos growth not just through relationship management.
Youd rather go deep on a smaller number of accounts over time than run a high-volume deal pipeline.
You want to build something this function doesnt have a fixed playbook yet and youll help define it.
You enjoy influencing product direction by turning what you learn from accounts into insight the product org can act on.
This role is not a good fit for you if:
Youre looking for a relationship-management or CSM-style role this is technical problem-solving first not account nurturing.
Youre looking for a commercial quota-carrying or new-business presales role.
Youre uncomfortable working without an established process or with ambiguity about how the roles scope will expand.
Youd rather work purely on net-new deals than dig into technical challenges for existing customers.
How youll develop in this role
In your first 3 months at Pleo youll:
Partner closely with the CSM team to build a shared view of where existing accounts can unlock more value from Pleo.
Solve your first set of live technical challenges for customers establishing yourself as the go-to technical resource for CX.
Start building the health-check and audit process that will scale with the function.
Beyond that as the function grows youll take on direct ongoing ownership of the technical relationship for a portfolio of accountsM a clear path from hands-on problem-solving into a strategic portfolio-owning role.
The location
Please note: We can hire hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid right to work.
Show me the benefits
Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location coverage options include Vitality Alan or Médis
We offer 25 days of holiday your public holidays
For our Team we offer hybrid working options
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support with great success so far
Paid parental leave - we want to make sure that were supportive of families and help you feel that you dont have to compromise your family due to work
The interview process
We want to ensure you are set-up for success and understand what will be expected of you. If your application is successful our interview process is as follows:
Intro call: A 30-minute chat with our Talent Acquisition Partner to discuss the role and your background.
Hiring Manager Interview: A 45-minute chat to deep dive into your experience.
Challenge & Team Interview: Well send you a take-home exercise and invite you to present it during a 60-minute team interview an opportunity to show us how youd handle the day-to-day of the role.
Final Interview: A 30-minute final interview with a senior leader in CX.
Transparency is important to us so we also wanted to share some insights about what were looking for in applications to ensure you can set yourself up for success!
Last time we hired a Solution Engineer we received a vast number of applications but only a few were selected for an intro call. With this in mind we want to help you understand what we really care about when reviewing your application:
CV writing and content: we receive a lot of CVs and many of them are AI-generated. We love seeing people leverage AIits a big focus for us internally toobut without human intervention these CVs can sometimes become generic and fail to show a candidate in the best light. What were really looking for is the specific details of real impact that only younot AIknow from your previous experience. A top tip from us is to use the Achieved X as measured by Y by doing Z formula (credit: Laszlo Bock 2014) to give a really clear picture of what youve worked on. A final note: including links to your previous companies websites is a huge help and allows us to truly understand your background.
Application care: every single application we receive is reviewed by a human (yes hundreds of them) because we believe that candidates efforts should be matched by an equal level of human care. This means that we expect a similar level of attention put into your application. Read and answer the application questions carefully they make a huge difference in our decision-making process.
Profile to role fit: highlight most important aspects of the role points that might get misunderstood any specific industry requirements etc.
About your application
English first. Since its our company language please submit your application in English. Youll be using it a lot if you join us.
A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly we only accept applications through our systemour support team cant pass on calls or emails.
Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply even if you dont tick every single box. We encourage people from all backgrounds and experiences to join us.
Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format email Well design a process that works for you.
Your data is safe. When you apply we process your personal data as a data processor. For more information on how Pleo processes personal data read our Privacy Policy here.
Applying for multiple roles Nothing is stopping you and we assess every role independently. However we do look for alignment so make sure you can explain why your interest and experience are right for each specific role.
Reapplying. If youre applying for the same role again please wait six months from your last decision before hitting submit.
Required Experience:
IC
