Porter, Pre-Opening The St. Regis London

Porter

Coming soon to the heart of Mayfair The St. Regis London marks the brands prestigious debut in the United Kingdom. This is a destination where history and modernity meet where the energy of the city is palpable and where every arrival feels personal. With signature butler service refined interiors by Richmond International and an unmatched Bond Street address The St. Regis London embodies Live Exquisite-a celebration of Londons pioneering and glamorous lifestyle for the Luminaries of the world.

As Porter you will play a key role in shaping first and last impressions ensuring every guest arrival and departure is seamless welcoming and memorable. You will support guests with their luggage and assist with a variety of requests delivering attentive and personalised service while maintaining the highest standards of professionalism. This role is ideal for an enthusiastic and servicedriven individual who enjoys being active engaging with guests and creating a positive experience from the very first interaction.

Key Responsibilities

• Welcome guests warmly on arrival providing a courteous and professional first impression
• Assist guests with luggage during arrival departure and internal movements throughout the hotel
• Support the Front Office team with arrivals departures and guest requests
• Provide information on hotel services and local area highlights when required
• Ensure luggage storage areas are organised secure and efficiently managed
• Respond promptly to guest requests ensuring a personalised and seamless experience
• Maintain cleanliness and organisation of the entrance lobby and porter stations
• Handle guest belongings with care ensuring security and discretion at all times
• Support operational tasks and assist other departments as required
• Ensure compliance with all health safety and security policies and procedures
• Maintain accurate communication with the team to ensure smooth service delivery

Core Competencies

We are seeking a professional and servicedriven individual who brings energy attention to detail and a strong guest focus. You should have:

• Previous experience in a guestfacing role ideally within a luxury hotel environment
• Strong attention to detail with a commitment to maintaining presentation and service standards
• Ability to work efficiently in a fastpaced highstandards environment
• Good organisational skills with the ability to manage multiple guest requests effectively
• Clear and professional communication skills with a warm and engaging approach
• A proactive mindset with the ability to anticipate guest needs and support smooth operations
• Impeccable personal presentation reflecting the standards of a luxury brand
• A collaborative approach working closely with Front Office and other departments
• Physical capability to carry out the operational demands of the role including luggage handling

AtThe St. Regis London our Hosts are the heartbeat of our legacy of exceptional honour of your dedication we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHubs exclusive retail wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty crafted with care and served in our staff restaurant featuring wholesome quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday anniversaries personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.