Platform Product Manager

Platform Product Manager

We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channelling our start-up mentality every step of the way meaning youll have the opportunity to make a real impact.

As a Vice President of Product at JPMorgan Chase within the International Consumer Bank you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

Our team is at the heart of this venture focused on getting smart ideas into the hands of our customers. Were looking for people who have a curious mindset thrive in collaborative squads and are passionate about new technology. By their nature our people are also solution-oriented commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects and depending on your strengths and interests youll have the opportunity to move between them.

While were looking for professional skills culture is just as important to us. We understand that everyones unique and that diversity of thought experience and background is what makes a good team great. By bringing people with different points of view together we can represent everyone and truly reflect the communities we serve. This way theres scope for you to make a huge difference on us as a company and on our clients and business partners around the world

Job responsibilities:

• Own platform product strategy and roadmapfor developer experience such as observability documentation portal and others
• Deeply understand developer needsthrough discovery: interviews telemetry support tickets and community feedback; translate pain points into prioritized initiatives.
• Define and manage product requirementsfor platform capabilities (APIs/SDKs CLI tools docs workflows governance guardrails) with clear success metrics.
• Partner tightly with platform engineering and SREto deliver reliable secure scalable platform services with strong operational posture (SLIs/SLOs incident learnings capacity planning).
• Drive adoption and usability: reduce friction in onboarding improve time-to-first-deploy standardize developer workflows and improve documentation and enablement.
• Balance enablement with controls: collaborate with security/risk/compliance stakeholders to embed guardrails (policy-as-code secure defaults approvals auditability) without degrading developer velocity.
• Use data to make decisions: define KPIs (activation retention NPS/CSAT lead time deployment frequency change failure rate MTTR) instrument the product and run experiments.
• Communicate and align stakeholdersacross engineering architecture security and business leadership; create crisp narratives tradeoffs and sequencing.

Required qualifications capabilities and skills:

• 7 yearsin product management (or equivalent) withmeaningful time in platform products infrastructure or developer tooling.
• Strong technical background: comfortable discussing distributed systems APIs CI/CD cloud/container platforms observability identity/access and SDLC best practices.
• Demonstrated experiencebuilding products for developers(e.g. internal platforms SDKs APIs CLIs developer portals frameworks runtime tooling).
• Proven ability totranslate technical concepts into product outcomes aligning engineering execution to measurable customer (developer) impact.
• Experience running discovery and prioritization withmultiple stakeholder groupsand competing priorities; excellent judgment on tradeoffs.
• Strong written and verbal communication; able to create requirements roadmaps and exec-ready updates that are concise and actionable.

Preferred qualifications capabilities and skills

• Experience in building platform and technical product
• Familiarity with B2B SaaS business model
• Experience operating products inregulated environmentswith embedded security and audit requirements.
• Background as a software engineer SRE solutions architect or technical program manager prior to PM.