Plant & Equipment Scheduler Service Coordinator

Job Title: Service Scheduler / Operations Coordinator Plant & Equipment

Location: Dunstable Bedfordshire

Overview:

We are currently seeking an organised and proactive Service Scheduler / Operations Coordinator to support the planning and

coordination of servicing maintenance breakdowns and repair activities for plant machinery and equipment.

This role will involve managing incoming job requests allocating work to field engineers coordinating parts and resources

and ensuring customers are kept informed throughout the process. The successful candidate will play a key role in maintaining

service levels reducing downtime and ensuring all works are completed within agreed timescales.

Main Responsibilities

Receive and process service maintenance repair and breakdown requests

Schedule work to engineers based on location availability technical ability and priority

Ensure all jobs are planned in line with agreed response times and service requirements

Review upcoming works to ensure all necessary parts information and site access details are prepared in advance

Coordinate with the parts department to ensure materials are available before attendance

Maintain regular communication with customers regarding appointments delays updates and job progress

Monitor ongoing works incomplete jobs return visits and outstanding parts requirements

Provide engineers with accurate job information and relevant site-specific details

Update internal systems with progress notes status changes completion updates and engineer feedback

Identify jobs at risk of delay and escalate where necessary

Assist in reducing failed visits by ensuring jobs are fully prepared before engineers attend site

Work closely with operations engineering parts and customer support teams

Maintain accurate records for reporting compliance and operational tracking purposes

Key Skills & Experience

Strong organisational and scheduling abilities

Excellent communication skills both written and verbal

Ability to prioritise workloads within a fast-paced environment

High level of attention to detail and accuracy

Confident using job management systems spreadsheets and email platforms

Ability to react quickly and effectively to changing priorities

Strong problem-solving and coordination skills

Previous experience scheduling engineers technicians fitters or field-based staff would be advantageous

Knowledge of plant equipment servicing repairs or maintenance environments would be beneficial but is not

essential

Purpose of the Role

The purpose of this position is to ensure all service and maintenance activities are effectively coordinated from initial booking

through to completion. This includes allocating the correct engineer ensuring required parts and information are available

maintaining customer communication and supporting the business in achieving operational and service performance targets.

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