Planning Support Officer
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Job Summary
- Register and validate a full range of planning applications accurately and in line with procedures.
- Ensure planning documents are properly indexed named and published on the Councils website with appropriate redaction in line with GDPR requirements.
- Record all fees received and generate receipts accurately.
- Maintain electronic and paper-based document management systems ensuring accurate filing and retrieval of records including historic applications.
- Manage and maintain property/site records within planning systems ensuring accuracy and alignment with central databases.
- Support data cleansing and ensure accuracy of spatial and textual information.
- Manage and respond to enquiries received via planning service email inboxes and other communication channels.
- Provide clear guidance or signpost customers to relevant services and information.
- Maintain high standards of communication with residents developers elected members and stakeholders.
- Administer the Duty Planner service including booking appointments preparing documentation and taking payments.
- Promote pre-application and chargeable planning services to maximize service income.
- Research and draft local land charge search results.
- Maintain and update the Local Land Charges Register accurately in line with statutory requirements.
- Process search requests and ensure timely delivery of outputs.
- Support consultation processes with neighbours members and statutory consultees.
- Process correspondence including objections and representations ensuring accurate recording.
- Issue acknowledgements notifications and committee communications.
- Ensure performance targets and service standards are met.
- Identify opportunities to improve processes and service delivery.
- Contribute to updating planning service web content.
- Support data collection activities such as Starts and Completions monitoring.
- Create purchase orders and process invoices using financial systems (e.g. Oracle).
- Provide support to managers and contribute to wider projects and initiatives.
- Assist with training and mentoring new team members.
- Experience in an administrative or business support role ideally within planning or a local authority environment.
- Experience working with document management systems and handling large volumes of data accurately.
- Experience dealing with customer enquiries and providing high-quality customer service.
- Experience handling sensitive and confidential information in line with GDPR.
- Experience working to deadlines and managing competing priorities.
- Educated to GCSE level (or equivalent) including English and Maths.
- Relevant administrative or business support qualification (desirable).
- Strong organisational and administrative skills with high attention to detail.
- Good understanding of planning processes (desirable).
- Knowledge of GDPR and data protection principles.
- Excellent communication skills both written and verbal.
- Strong IT skills including Microsoft Office and database systems.
- Ability to interpret information and provide clear advice or responses.
- Ability to work independently and as part of a team.
- Customer-focused approach
- Accuracy and attention to detail
- Strong time management and prioritisation skills
- Problem-solving and initiative
- Adaptability and flexibility
- Professionalism and integrity
- We pay on a bi-weekly basis
- Working hours per week: 35
- Location: Catford
Required Skills:
Requirements: Experience Required Experience in an administrative or business support role ideally within planning or a local authority environment. Experience working with document management systems and handling large volumes of data accurately. Experience dealing with customer enquiries and providing high-quality customer service. Experience handling sensitive and confidential information in line with GDPR. Experience working to deadlines and managing competing priorities. Qualifications & Skills Qualifications Educated to GCSE level (or equivalent) including English and Maths. Relevant administrative or business support qualification (desirable). Skills & Knowledge Strong organisational and administrative skills with high attention to detail. Good understanding of planning processes (desirable). Knowledge of GDPR and data protection principles. Excellent communication skills both written and verbal. Strong IT skills including Microsoft Office and database systems. Ability to interpret information and provide clear advice or responses. Ability to work independently and as part of a team. Key Competencies Customer-focused approach Accuracy and attention to detail Strong time management and prioritisation skills Problem-solving and initiative Adaptability and flexibility Professionalism and integrity --- Additional Requirements We pay on a bi-weekly basis Working hours per week: 35 Location: Catford
