Previous experience with local authorities housing associations or social housing is highly desirable.
Experience in scheduling repairs and managing responsive maintenance works.
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Summary
This 3-month contract role is essential for coordinating and scheduling responsive repairs maintenance works and supply chain activities within a dynamic housing repairs service. The successful candidate will serve as a key contact for residents operatives contractors and suppliers ensuring that repair works are planned efficiently resources are effectively utilised and customers receive a high standard of service.
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Responsibilities
Repairs Planning & Scheduling
Schedule and coordinate responsive repair and maintenance works.
Manage diaries and appointments for direct labor operatives and contractors.
Allocate jobs efficiently to maximize productivity and service performance.
Monitor workloads and ensure repairs are completed within target timescales.
Re-arrange appointments and resources where necessary to meet operational demands.
Contractor & Supply Chain Coordination
Liaise with contractors suppliers and internal teams to coordinate repair works.
Monitor the progress of jobs and follow up on outstanding works.
Ensure materials labour and resources are available to support service delivery.
Support the management of subcontractor and supply chain activities.
Customer Service
Act as a first point of contact for residents and service users.
Respond to repair inquiries by telephone email and council systems.
Provide updates on repair appointments and job progress.
Resolve customer queries professionally and efficiently.
Deliver a customer-focused service at all times.
Administration & Record Keeping
Maintain accurate records of repair requests appointments and completed works.
Update housing repairs systems and databases.
Process work orders job variations and cancellations.
Produce reports and performance information as required.
Performance Monitoring
Monitor key performance indicators relating to repairs and maintenance services.
Identify scheduling issues and support service improvements.
Assist managers in achieving service targets and operational objectives.
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Requirements
Requirements:
Qualifications
Essential
Good standard of education including English and Mathematics (or equivalent).
Desirable
Business Administration or Customer Service qualification.
Knowledge
Essential
Understanding of scheduling and appointment management.
Knowledge of customer service principles.
Understanding of administrative and record-keeping processes.
Desirable
Knowledge of housing repairs and maintenance services.
Understanding of responsive repairs and planned maintenance.
Knowledge of social housing or local authority services.
Experience
Essential
Experience in a planning scheduling customer service or administrative role.
Experience managing workloads and appointments.
Experience dealing with customers in a busy environment.
Experience using computerised systems and databases.
Desirable
Previous local authority housing association or social housing experience.
Experience within repairs maintenance or facilities management services.
Experience coordinating direct labour and contractor resources.
Skills & Competencies
Essential
Excellent organizational and scheduling skills.
Strong customer service and communication skills.
Ability to manage multiple priorities and deadlines.
Good problem-solving and decision-making abilities.
Strong attention to detail.
Proficiency in Microsoft Office and scheduling systems.
Ability to work independently and as part of a team.
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Additional Information
This is a 3-month temporary contract
Rate: 19.69 per hour (Umbrella)
Location: Sutton London
Pay is provided on a bi-weekly basis
Previous housing repairs housing association or local authority experience is highly desirable.
Opportunity to work within a busy Housing Repairs Service.
Immediate start available.
Required Skills:
Knowledge Essential Knowledge of planning application processes and validation procedures. Understanding of Development Management processes. Knowledge of planning legislation and local authority planning procedures. Understanding of planning administration systems and record management. Essential System Experience Working knowledge and experience of Uniform Planning System. Desirable Knowledge of Tree Preservation Orders (TPOs). Understanding of planning digitisation projects and records management. Experience Essential Experience within a Local Planning Authority Planning Service. Experience validating planning applications. Experience working within Planning Administration or Development Management. Experience maintaining planning records and databases. Experience responding to customer and stakeholder enquiries. Experience using Uniform Planning System. Desirable Experience supporting planning officers with case management activities. Experience working on planning digitisation projects. Experience processing consultations and planning documentation. Skills & Competencies Essential Excellent attention to detail. Strong organisational and administrative skills. Excellent written and verbal communication skills. Strong customer service skills. Ability to manage a varied workload and competing priorities. Strong IT skills including Microsoft Office applications. Ability to work independently with minimal supervision. Ability to interpret planning documentation accurately.
Repairs Planner 3 Month ContractLocation: Sutton LondonRate: 19.69 per hour (Umbrella)Contract: Temporary (3 Months)Pay: Bi-weeklyDesirable Requirement:Previous experience with local authorities housing associations or social housing is highly desirable.Experience in scheduling repairs and managing...
Repairs Planner 3 Month Contract
Location: Sutton London
Rate: 19.69 per hour (Umbrella)
Contract: Temporary (3 Months)
Pay: Bi-weekly
Desirable Requirement:
Previous experience with local authorities housing associations or social housing is highly desirable.
Experience in scheduling repairs and managing responsive maintenance works.
---
Summary
This 3-month contract role is essential for coordinating and scheduling responsive repairs maintenance works and supply chain activities within a dynamic housing repairs service. The successful candidate will serve as a key contact for residents operatives contractors and suppliers ensuring that repair works are planned efficiently resources are effectively utilised and customers receive a high standard of service.
---
Responsibilities
Repairs Planning & Scheduling
Schedule and coordinate responsive repair and maintenance works.
Manage diaries and appointments for direct labor operatives and contractors.
Allocate jobs efficiently to maximize productivity and service performance.
Monitor workloads and ensure repairs are completed within target timescales.
Re-arrange appointments and resources where necessary to meet operational demands.
Contractor & Supply Chain Coordination
Liaise with contractors suppliers and internal teams to coordinate repair works.
Monitor the progress of jobs and follow up on outstanding works.
Ensure materials labour and resources are available to support service delivery.
Support the management of subcontractor and supply chain activities.
Customer Service
Act as a first point of contact for residents and service users.
Respond to repair inquiries by telephone email and council systems.
Provide updates on repair appointments and job progress.
Resolve customer queries professionally and efficiently.
Deliver a customer-focused service at all times.
Administration & Record Keeping
Maintain accurate records of repair requests appointments and completed works.
Update housing repairs systems and databases.
Process work orders job variations and cancellations.
Produce reports and performance information as required.
Performance Monitoring
Monitor key performance indicators relating to repairs and maintenance services.
Identify scheduling issues and support service improvements.
Assist managers in achieving service targets and operational objectives.
---
Requirements
Requirements:
Qualifications
Essential
Good standard of education including English and Mathematics (or equivalent).
Desirable
Business Administration or Customer Service qualification.
Knowledge
Essential
Understanding of scheduling and appointment management.
Knowledge of customer service principles.
Understanding of administrative and record-keeping processes.
Desirable
Knowledge of housing repairs and maintenance services.
Understanding of responsive repairs and planned maintenance.
Knowledge of social housing or local authority services.
Experience
Essential
Experience in a planning scheduling customer service or administrative role.
Experience managing workloads and appointments.
Experience dealing with customers in a busy environment.
Experience using computerised systems and databases.
Desirable
Previous local authority housing association or social housing experience.
Experience within repairs maintenance or facilities management services.
Experience coordinating direct labour and contractor resources.
Skills & Competencies
Essential
Excellent organizational and scheduling skills.
Strong customer service and communication skills.
Ability to manage multiple priorities and deadlines.
Good problem-solving and decision-making abilities.
Strong attention to detail.
Proficiency in Microsoft Office and scheduling systems.
Ability to work independently and as part of a team.
---
Additional Information
This is a 3-month temporary contract
Rate: 19.69 per hour (Umbrella)
Location: Sutton London
Pay is provided on a bi-weekly basis
Previous housing repairs housing association or local authority experience is highly desirable.
Opportunity to work within a busy Housing Repairs Service.
Immediate start available.
Required Skills:
Knowledge Essential Knowledge of planning application processes and validation procedures. Understanding of Development Management processes. Knowledge of planning legislation and local authority planning procedures. Understanding of planning administration systems and record management. Essential System Experience Working knowledge and experience of Uniform Planning System. Desirable Knowledge of Tree Preservation Orders (TPOs). Understanding of planning digitisation projects and records management. Experience Essential Experience within a Local Planning Authority Planning Service. Experience validating planning applications. Experience working within Planning Administration or Development Management. Experience maintaining planning records and databases. Experience responding to customer and stakeholder enquiries. Experience using Uniform Planning System. Desirable Experience supporting planning officers with case management activities. Experience working on planning digitisation projects. Experience processing consultations and planning documentation. Skills & Competencies Essential Excellent attention to detail. Strong organisational and administrative skills. Excellent written and verbal communication skills. Strong customer service skills. Ability to manage a varied workload and competing priorities. Strong IT skills including Microsoft Office applications. Ability to work independently with minimal supervision. Ability to interpret planning documentation accurately.
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