Performance Lead

Be a part of VodafoneThree Consumer Operations where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation we work to enhance every interaction. This is where innovation meets service and where your impact can make a real difference. 

Were creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before. 

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger than weve known before is taking shape. Were not just building a company. Were going to build a culture a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience in what it is a career-defining opportunity. 

This role supports TSARs volume budget delivery by driving growth managing performance frameworks and aligning cross-functional channel requirements. It fosters clear channel accountability while enabling success through planning and collaboration. Key responsibilities include target and budget setting contributing to operational improvements and representing TSAR sales performance across trading forums to enhance commercial outcomes.

What youll do

• Support the TSAR channel in achieving volume and value budget targets by identifying growth opportunities and managing performance frameworks
• Lead cross-functional sales planning ensuring channel requirements are clearly translated into effective operational execution
• Own short- and long-term budget setting for the channel working closely with Finance and Commercial teams
• Play a key role in defining channel targets and evaluating progress against KPIs
• Act as a bridge between the channel and core functions promoting alignment accountability and delivery against commitments
• Enable clear and fair accountability across channels while providing the tools insights and support needed for success
• Collaborate with cross-functional stakeholders to remove sales barriers and drive process improvements that enhance commercial outcomes
• Represent TSAR performance across trading forums providing visibility insight and commercial guidance

Qualifications :

Who you are

• Proven experience supporting volume budget delivery through performance frameworks and identifying growth opportunities
• Strong background in channel target setting and long-term budget planning with the ability to translate commercial goals into clear actionable sales plans
• Experience implementing performance frameworks that promote accountability while enabling success through tools insights and support
• Ability to represent channel sales performance in trading forums supported by strong communication and stakeholder engagement skills

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in.

Additional Information :

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time