People Operations Manager UK & Ireland

We exist to create positive change for people and the planet. Join us and make a difference too!

People Operations Manager

Hybrid Milton Keynes Office 2 days/week.

About the role

The People Operations Manager is responsible for leading the HR Shared Services team and ensuring efficient consistent and compliant delivery of core people administration and employee lifecycle processes. Reporting to the VP People Operations the role owns day-to-day service delivery sets standards and ways of working and drives operational excellence across the shared services scope (e.g. employee data management onboarding administration contract and document management case management and policy/process guidance).

Responsibilities:

• Lead coach and develop the HR Shared Services team; setting clear expectations providing regular feedback and ensuring a consistent high-quality service experience for employees and managers.
• Own shared services workload planning and prioritisation including queue/case allocation capacity planning and rota management; ensuring service levels (SLAs) and responsiveness meet business needs.
• Establish and oversee the maintenance of standard operating procedures knowledge articles templates and controls to ensure efficiency quality confidentiality and compliance; drive adherence to internal controls and audit readiness.
• Own the case triage and escalation framework: act as the point of escalation for non-standard sensitive or complex queries and ensure timely handoff to Employee Relations Reward Legal and other specialist teams as appropriate.
• Build productive partnerships with leaders managers and People team stakeholders; establish service governance (e.g. regular performance reviews issue management and communications) and solicit feedback to improve the service.
• Lead operational delivery of People process changes new policies and system updates impacting shared services; plan communications training and transition to steady state ensuring adoption and minimal disruption.
• Drive continuous improvement using data and root cause analysis; identify opportunities for simplification automation and self-service and partner with HRIS/IT to enhance tooling (e.g. HRIS workflows ticketing/case management reporting).

To be successful in the role you will have the following experience:

• Strong experience in People/HR Operations shared services or service delivery environments with accountability for delivering high-volume time-sensitive transactions to agreed service levels.
• Proven people management experience within a shared service or people operations team.
• Excellent understanding of HR operational controls data privacy and process governance within a global matrix environment.
• Experience overseeing HR processes supporting end-to-end employee lifecycle including payroll.
• Demonstrable experience in continuous improvement and change delivery.
• Proven experience with HRIS and chase management/ticketing tools.
• Strong analytical capability and data interpretation.
• Excellent written and verbal communication and ability to translate process/policy into clear guidance.
• High levels of integrity and discretion around confidential and sensitive information.

Grow your career and expand your skills and knowledge. At BSI we offer opportunities to work across industries and across the globe. Youll benefit from the different perspectives and experiences of your international colleagues as well as ongoing training and development.

We offer flexible working as well as 27-days annual leave paid sick leave bank holidays health insurance life insurance pension plan with company contribution car allowance (dependent on role) income protection paid maternity leave paid paternity leave paid parental leave adoption leave compassionate leave paid bereavement leave learning and development opportunitiesand a wide range of flexible benefits that you can tailor to suit your lifestyle.

*Please note: BSI are unable to provide visa sponsorship for this vacancy

Together we are building an organisation that is ready to meet the challenges ahead. Grow your career as you help us shape what comes next.

We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86000 customers are based in 193 countries across the globe.

Now were taking on societys biggest challenges. Were developing standards and guidelines that will help our customers get to net zero and were defining the way new technologies such as AI impact all our lives.

Were focused on our future and were looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI youll find a workplace where everyone can flourish and thrive where innovation is encouraged and where learning is part of your everyday. Youll contribute to work that shapes industries and enhances lives and youll take pride in what you do.

Were looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you apply now. Together we can help create a better society and a more sustainable world.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we goal is to create a sense of belonging for all employees by providing opportunities to develop grow andengage with our global organization all while having fun doing great is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability orimpairment throughout out our recruiting processplease inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society building trust and enhancing lives.

Today BSI partners with more than 77500 clients in 195 countries and engages with a 15000 strong global community of experts industry and consumer groups organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive aerospace built environment food and retail and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity Agility and Collaboration BSI provides organizations with the confidence to grow by partnering with them to tackle societys critical issues from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.