People & Operations Advisor

Role context an impact

Provides day-to-day HR advisory and operational support across Diamond Trading UK based functions ensuring the consistent delivery of HR services and people processes throughout the employee lifecycle.

Working closely with managers employees and the People Partner the role provides practical support across a broad range of HR activities including employee relations recruitment onboarding payroll administration benefits data management and people processes. The role plays an important part in ensuring employees receive a responsive and professional HR service while helping managers navigate people matters effectively and consistently.

The role acts as a key point of coordination for HR administration and operational activities maintaining accurate employee records supporting people processes and ensuring compliance with Group policies and employment requirements.

Your responsibilities:

HR Advisory & Employee Relations

• Provide first-line HR advice and support to managers and employees on policies procedures and day-to-day people matters ensuring a consistent and practical approach.
• Support managers in the handling of employee relations matters including absence management performance concerns conduct issues flexible working requests and employee wellbeing matters escalating more complex cases where required.
• Assist with organisational change activities employee consultations and people-related communications as required.
• Build effective relationships with managers and employees helping to ensure a positive employee experience and timely resolution of HR queries.

HR Operations & Employee Lifecycle

• Deliver and coordinate employee lifecycle processes including recruitment administration onboarding probation management employee changes transfers contractual amendments and offboarding activities.
• Ensure employee records contracts documentation and HR systems are maintained accurately confidentially and in accordance with company and legal requirements.
• Support the smooth delivery of HR processes by monitoring actions coordinating approvals and ensuring key activities are completed within agreed timescales.
• Respond to employee and manager enquiries resolving routine requests and coordinating support from specialist teams where required.

Payroll Benefits & HR Administration

• Support monthly payroll processes by coordinating employee changes maintaining accurate records and ensuring payroll inputs are submitted correctly and on time.
• Act as a key liaison between employees managers payroll providers and benefits administrators to resolve queries and support service delivery.
• Support the administration of employee benefits and wellbeing programmes ensuring employees receive accurate information and assistance when required.
• Monitor and maintain HR documentation and records to support audit governance and statutory requirements.

Recruitment Talent & People Processes

• Coordinate recruitment activities including interview scheduling candidate communications onboarding arrangements and recruitment administration.
• Support the delivery of annual people processes including performance reviews talent discussions salary reviews and reward activities.
• Assist managers in completing required people cycle activities and ensure accurate record keeping and reporting.

HR Data & Reporting

• Maintain accurate employee and organisational data within HR systems and support ongoing data quality activities.
• Produce routine HR reports dashboards and management information to support business decision-making and workforce planning.
• Support the preparation of reports and documentation required for audits compliance reviews and people reporting.

Qualifications :

What youve done before:

• Generalist HR experience
• Good understanding of HR processes and systems
• Ability to work within structured frameworks

Technical and soft skills youll have or be working towards:

• Building trusted stakeholder relationships
• Communicating clearly and influencing others
• Applying sound judgement and problem-solving skills
• Planning organising and managing priorities effectively
• Delivering a high-quality customer experience
• Working collaboratively across teams
• Adapting positively to change and ambiguity
• Taking ownership and delivering results

Additional Information :

Our Values

Put Safety First 

We consider all risks to people and the environment before proceeding with any activity. We address risks before beginning any activity even if this means stopping a task. Zero Harm is always our goal.

Be Passionate 

We are exhilarated by the product we sell the challenges we face and the opportunities we create.

Pull Together 

Being united in purpose and action we will turn the diversity of our people skills and experience into an unparalleled source of strength.

Build Trust

We will always listen first then act with openness honesty and integrity so that our relationships flourish

Show we Care 

The people whose lives we touch their communities nations and the environment we share all matter deeply to us. We will always think through the consequences of what we do so that our contribution to the world is real lasting and makes us proud.

Shape the Future 

We will find new ways. We will set demanding targets and take both tough decisions and considered risks to achieve them. We will insist on excellent execution and reward those who deliver.

Closing Date: 16 September 2026

Remote Work :

No

Employment Type :

Full-time