People & Learning Administrator

We will sponsor your CIPD

Job Summary

We are looking for a People & Learning Administrator to join our People Team and play a key role in supporting the employee experience across the business. This is an exciting opportunity to work across both People Operations and Learning & Development helping to deliver the processes programmes and initiatives that support our colleagues to thrive and grow.

In this varied role you will contribute to the smooth running of core People activities while helping to coordinate learning opportunities that enable career development and business success. No two days are the same making this an ideal opportunity for someone who enjoys working across multiple workstreams building relationships and making a positive impact in a fast-paced environment.

This role is well suited to a graduate looking for a career in the People function or someone with previous administration experience who is looking to broaden their skills develop their career and be part of a team that is passionate about supporting and developing our people.

Core Administrative Responsibilities (applies to both areas)

• Act as a first point of contact for People and L&D queries via shared inboxes providing first-line support and escalating where appropriate.
• Deliver a consistent customer-focused administrative service to employees and stakeholders across multiple regions.
• Maintain accurate records JML (Joiner Mover Leaver) trackers and documentation ensuring data integrity and compliance with internal policies and regulatory requirements.
• Support the upkeep of People and L&D systems platforms and SharePoint/Teams pages ensuring information is accurate and up to date.
• Produce routine reports and trackers to support People and L&D activity.
• Support People Team projects and initiatives as required.
• Identify opportunities to improve administrative processes and ways of working.
• Work collaboratively with colleagues across the People Team Finance IT and external suppliers.

People Operations Administration

• Provide administrative support across the employee lifecycle including contracts contractual changes parental leave flexible working and leaver documentation.
• Coordinate onboarding administration including right-to-work checks references DBS checks inductions and probation administration.
• Maintain employee records and update People systems with new starter leaver and contractual changes.
• Respond to reference requests (including ex-employee mortgage and visa-related references).
• Support benefits administration including enrolments changes and employee queries.
• Support the maintenance of People policies and procedures.

Learning & Development Administration

• Maintain the L&D calendar and support the coordination of learning activity across the business.
• Schedule training sessions workshops and lunch & learn events managing logistics attendees and facilitators.
• Support vendor administration for L&D suppliers including setup onboarding and invoicing working with Finance as required.
• Administer training agreements and maintain accurate records of attendance and learning-related spend.
• Support administration of the Learning Management System (LMS) including course enrolments and access content updates and administration of performance conversations

Qualifications :

Skills & Experience

• Strong administrative skills with proficiency in Microsoft Word Excel and PowerPoint.
• Experience using HR and/or Learning Management systems.
• Previous experience supporting benefits administration (desirable).
• High level of accuracy and attention to detail.
• Strong organisational skills with the ability to prioritise effectively.
• Professional discreet and able to handle confidential information.
• Structured methodical and process-oriented.
• Proactive flexible and customer-focused.
• Strong communication and interpersonal skills.
• Collaborative team player.

Additional Information :

At Telefónica Tech we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
 
Be yourself with us and feel that you belong. 

We welcome applicants from all backgrounds and identities regardless of age disability gender reassignment marital or civil partnership status pregnancy or maternity race religion or belief sex and sexual orientation. 
 
We are also committed to equity accessible hiring practices and creating an inclusive culture through many means including TogetHer (Womens network) and our Employee Resource Groups which include Diversity and Inclusion Telefónica Tech Pride Neurodiversity ELEVATE (African and Caribbean heritage network) and Sustainability.

 We dont believe hiring is a tick box exercise so if you feel that you dont match the job description 100% but would still be a great fit for role please get in touch. 

Remote Work :

No

Employment Type :

Full-time