People Experience Leader– Scott Dunn

About Scott Dunn

Founded in 1986 Scott Dunn has been creating extraordinary travel experiences for four decades. We operate across the UK USA Singapore and Hong Kong a genuinely global business with the culture and attention to detail of a specialist boutique.

As part of the Flight Centre Travel Group we benefit from the scale infrastructure and global reach of one of the worlds largest travel companies while maintaining the distinctive identity values and ways of working that make Scott Dunn Scott Dunn.

Our three values In the Know In the Detail and Inspiring are not aspirational statements. They shape how we hire how we develop our people how we serve our guests and how we hold ourselves to account. The Head of People Experience will be their custodian

This is a role for someone who knows that extraordinary guest experiences begin with extraordinary employee experiences.

Scott Dunn is one of the worlds leading luxury travel companies a brand built on deep expertise meticulous attention to detail and a genuine passion for creating journeys that stay with people for life. As part of the Flight Centre Travel Group family we combine the reach of a global organisation with the soul of a specialist boutique.

We are looking for an exceptional people leader to join our Global Management Team as People Experience Leader a role that sits at the heart of everything we do and everything we aspire to be.

The Opportunity

This is a senior strategic role with genuine scope. You will be a trusted partner to the Global Managing Director a custodian of Scott Dunns culture and the architect of a people experience that matches the brands reputation for excellence.

You will hold full accountability for the People function across UK and Asia spanning talent learning and development culture employee relations wellbeing and the annual People budget. You will collaborate closely with our SVP USA and Americas PX team as well as the wider FCTG group helping to shape a globally consistent locally nuanced people experience across all four Scott Dunn markets.

This is a role for someone who thrives on connecting people strategy to commercial outcomes and who understands that the way a team feels about where they work has a direct bearing on the experience they create for guests.

What Were Looking For

You will be an experienced senior people leader someone who has operated at or close to SWOT/Exec level and who brings both the strategic thinking and the personal credibility to make an impact from day one.

You will bring:

• Significant HR business partnering experience at senior level across commercial consumer-facing businesses
• A proven track record of designing and delivering people strategies that move the needle evidenced in engagement scores retention culture or capability
• Experience owning and driving a Great Place to Work programme or equivalent employee engagement framework
• Leadership of L&D strategy including leadership development and talent pipeline programmes
• Full budget ownership within a People function
• The confidence and credibility to influence at board level and the humility to get into the detail when it matters
• Experience managing and developing a team of HR Talent & L&D professionals
• Knowledge of UK employment law; familiarity with Singapore or Hong Kong practices is an advantage
• CIPD Level 5 or equivalent

You will be:

• Strategic and commercially minded someone who sees people strategy through a business lens not just an HR one
• A natural relationship builder who is able to credibly and effectively influence at Senior Leader level
• Detail-oriented without losing sight of the bigger picture very much In the Detail and In the Know
• Calm under pressure decisive when it counts and genuinely passionate about building an engaging and motivating culture
• Someone who finds the luxury travel world exciting and who wants to be part of an exceptional and unique brand with an exciting growth story

Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .