People Coordinator

Role Purpose 

The People Services Coordinator provides accurate timely and customer-focused administrative support across the colleague lifecycle. 

The role is responsible for delivering day-to-day People Services activities maintaining data accuracy and supporting smooth team operations. The postholder acts as a first point of contact for queries resolving routine matters and escalating more complex issues to the Team Lead as appropriate. 

Key Responsibilities 

People Services Administration 

• Deliver HR administrative activities across the colleague lifecycle including onboarding contractual changes leavers and absence management. 

• Prepare and issue employment contracts letters and associated documentation. 

• Maintain accurate and up-to-date employee records within HR systems (e.g. HRIS ATS payroll). 

• Support the coordination of induction and onboarding activities. 

Customer Service & First-Line Support 

• Act as a first point of contact for People Services queries providing clear and helpful guidance. 

• Respond to enquiries via phone email or ticketing systems within agreed timelines. 

• Escalate more complex sensitive or specialist queries to the Team Lead where required. 

• Deliver a professional and consistent service to colleagues and managers

HR Data & Reporting 

• Input update and validate HR data ensuring accuracy and confidentiality at all times. 

• Support routine reporting (e.g. headcount absence turnover) as required. 

• Assist with audits data checks and information requests. 

Process Support & Compliance 

• Follow established procedures across onboarding offboarding payroll inputs and employee changes. 

• Support required compliance activities (e.g. right-to-work checks references DBS where applicable). 

• Ensure all activities are completed in line with organisational policies and data protection requirements. 

Collaboration & Team Support 

• Work collaboratively with team members to manage workload and meet deadlines. 

• Liaise with Payroll Recruitment and other People teams to support smooth processes. 

• Escalate risks issues or delays to the Team Lead in a timely manner. 

Continuous Improvement 

• Contribute ideas to improve team processes and service delivery. 

• Support updates to team documentation guidance and process materials. 

• Participate in team initiatives and improvement activities as required. 

Skills & Experience 

Essential 

• Experience in an HR administration or similar support role. 

• Strong organisational skills with attention to detail and accuracy. 

• Ability to manage multiple tasks and meet deadlines. 

• Experience using HR systems and Microsoft Office tools. 

• Good communication and customer service skills. 

Desirable 

• Experience in a shared services or fast-paced administrative environment. 

• Basic knowledge of HR processes or UK employment practices. 

• Familiarity with ticketing systems. 

• CIPD Level 3 (or working towards). 

Personal Attributes 

• Professional and customer focused. 

• Well-organised and reliable. 

• Strong attention to detail. 

• Discreet when handling sensitive information. 

• Willing to learn and develop. 

• Collaborative and supportive team player. 

Application process

When you click apply well need your CV and contact details along with the answer to four quick questions and your application will be complete! Youll get a response as quickly as we can whatever the outcome of your application.

Ready to join us Click apply to take the next step in your career

INDEW3 

#LI-XX1  #LI-Remote 

Additional Information :

We are an equal opportunity employer and value diversity equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race religion or belief sex sexual orientation gender reassignment pregnancy or maternity marital or civil partner status disability age or nationality.

Remote Work :

No

Employment Type :

Full-time